Bizhub C3351 print outlines

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  • Bix
    Service Manager

    1,000+ Posts
    • Apr 2018
    • 1421
    #1

    Bizhub C3351 print outlines

    hi, to a client I inverted a bizhub 458 with a C3351 because they changed office. We also changed his drivers. But I have an anomaly: on the bizhub 458, when they print in black and white, images with a transparent background have no problems. When they print on Bizhub C3351 in black and white, the image has a kind of outline.

    In the driver I tried to set maximum photo quality, but unfortunately without success. In the driver I don't know what to try to see. One attempt I could make was to change the door to the 458 driver to see what was going on but I forgot to do.
    Someone for some advice / experience?
    Tags: bizhub, c3351, driver, print, white
    • Copier Addict
      Aging Tech

      Site Contributor
      10,000+ Posts
      • Jul 2013
      • 13039
      #2
      Re: Bizhub C3351 print outlines

      If you installed the PS driver, try the PCL or vice versa

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5445
          #3
          Re: Bizhub C3351 print outlines

          Post a sample for us.
          Whatever

            Comment

            • qbert69
              Service Manager

              1,000+ Posts
              • Mar 2013
              • 1152
              #4
              Re: Bizhub C3351 print outlines

              If it's got an outline, it sound's like the Alpha Channel of the "transparent" background is being knocked out and not flattened! Save/export whatever document/webpage it is as a PDF or use Bullzip PDF Writer....let me know what happens.

              PS--almost sounds like a "halo" or "drop shadow" effect!!!
              REACH FOR THE STARS!!!
              Konica Minolta Planetariums!
              https://www.konicaminolta.com/planet...gma/index.html

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421
                  #5
                  Re: Bizhub C3351 print outlines

                  Originally posted by qbert69
                  If it's got an outline, it sound's like the Alpha Channel of the "transparent" background is being knocked out and not flattened! Save/export whatever document/webpage it is as a PDF or use Bullzip PDF Writer....let me know what happens.

                  PS--almost sounds like a "halo" or "drop shadow" effect!!!
                  That's right, that's what happens.


                  Unfortunately the problem comes from a management software,
                  When they print in other ways, it doesn't come out.
                  With Outlook it exits again.

                    Comment

                    • qbert69
                      Service Manager

                      1,000+ Posts
                      • Mar 2013
                      • 1152
                      #6
                      Re: Bizhub C3351 print outlines

                      Originally posted by Bix
                      That's right, that's what happens.


                      Unfortunately the problem comes from a management software,
                      When they print in other ways, it doesn't come out.
                      With Outlook it exits again.
                      Management Software???[emoji848] Do Tell!!!

                      Sent from my SM-N950U1 using Tapatalk
                      REACH FOR THE STARS!!!
                      Konica Minolta Planetariums!
                      https://www.konicaminolta.com/planet...gma/index.html

                        Comment

                        • qbert69
                          Service Manager

                          1,000+ Posts
                          • Mar 2013
                          • 1152
                          #7
                          Re: Bizhub C3351 print outlines

                          Originally posted by Bix
                          That's right, that's what happens.


                          Unfortunately the problem comes from a management software,
                          When they print in other ways, it doesn't come out.
                          With Outlook it exits again.
                          Sounds like the picture/ graphic may be a .png, in which case, they can convert it to a .jpg with a solid white background unless of course the graphic has a text flow around the object! Have you tried exporting/ saving in a flattened PDF format before printing?[emoji848]

                          Sent from my SM-N950U1 using Tapatalk
                          REACH FOR THE STARS!!!
                          Konica Minolta Planetariums!
                          https://www.konicaminolta.com/planet...gma/index.html

                            Comment

                            • Bix
                              Service Manager

                              1,000+ Posts
                              • Apr 2018
                              • 1421
                              #8
                              Re: Bizhub C3351 print outlines

                              Originally posted by qbert69
                              Sounds like the picture/ graphic may be a .png, in which case, they can convert it to a .jpg with a solid white background unless of course the graphic has a text flow around the object! Have you tried exporting/ saving in a flattened PDF format before printing?[emoji848]

                              Sent from my SM-N950U1 using Tapatalk
                              Thanks for the support,
                              These are ideas that I will consider.
                              I still don't understand why on 458 this doesn't happen. In the case, I'll let you know in case of updates.

                                Comment

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