Konica minolta C554e - scanning to SMB folder

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  • Kenny
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 506
    #1

    Konica minolta C554e - scanning to SMB folder

    Hi guys,

    Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt

    The Contents of the error message is:

    d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

    Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'.

    any help would be appreciated!!
    Tags: error, file, folder, server, smb
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Konica minolta C554e - scanning to SMB folder

      Originally posted by Kenny
      Hi guys,Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt. The Contents of the error message is:

      d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

      Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'. any help would be appreciated!!
      bet they have win10 pc's. known problem with MicroCrap. They have turned off SMB1 support, and have switched to SMB2/3.

      IF your copier can handle the smb2 firmware it is a simple fix...

      Synth or BlackCat should be able to help with firmware if you are a Contributor to CTN

        Comment

        • Bix
          Service Manager

          1,000+ Posts
          • Apr 2018
          • 1421
          #3
          Re: Konica minolta C554e - scanning to SMB folder

          try dipswitch 162-02

          It disable windows routing SMB and start with 2.0

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Konica minolta C554e - scanning to SMB folder

              Sounds like Windows feature for SMB1 is disabled from latest M$ updates and this renders machine with older FW versions alone. Try FW update.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Kenny
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jun 2009
                  • 506
                  #5
                  Re: Konica minolta C554e - scanning to SMB folder

                  I will be visiting the customers on Friday, will let you know how I get on.

                  Thank you for the suggestions

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