C6500 toner filter?

[PoonKing5000]

I have a machine that is saying "toner filter full". The service manual doesn't mention a "toner filter" the machine has about 250k on it. Which filter is the machine referring? The one on the front door?

Thanks
Andy

[Setright]

You've got three filters to check out.

The "dustproof" which is the big one with charcoal and paper elements, then there's two "toner filters". One is in the door, as you mention, the other one is hanging in the bottom of the exhaust shield on the rear of the machine. Two black screws to loosen from the top and the shield slides straight up. The screws have plastic washers on the inside, so they don't come out, just loosen them.

[PoonKing5000]

I have recently replaced the filter on the back and the one on the right side of the machine so it must be the one on the door. I just wasnt sure if there was any other filters in the machine that would cause this error.

Thank you
Andy

[random]

The filter it is refereing to is the one on the back right of the machine. In the big black box. The machine does not know you have replaced it so you have to reset the counter. Depending on how your machine is setup it may stop if the message is not reset.

[ni311]

At any spare parts and consumables (excepting toner) you'll change on a C6500/C6501 you'll have to reset the counter too. You'll find all the counters in the Service Mode.

PS: Do you servicing this machine?! You should get a tech around you...

[PoonKing5000]

I am a tech. I just usually work on Canon's. I only service this one bizhub. It was just the counter thanks for all your help.

Andy

[Setright]

Yep, there a LOT of counters.

If you tick a counter in the serivce mode list, so it turns green in the left column, labelled "CMS", the counter becomes available for the customer to reset.

The client can then press the hardware button Function/Utility/Counter, and then select the CMS button on the touch display and reset counters themselves.

This can be helpful for things like the waste toner and mainchargers which are normal customer replace-able items.

[random]

CMS needs to be enabled first

[Setright]

:-) Yes, yes....it's tricky when you try to condense a 2200 page manual into a forum post