We have a strange problem at a customers site.
Bizhub C458 had been fine on customers network until machine was nearly two years old. Then C-D010 appears on machine, machine locks out and can only be recovered by reformatting HDD. After this all is fine for 3-4 weeks and then occurs again. This time HDD is replaced.
5 weeks go by and problem recurs. HDD replaced again, 2 weeks later C-D010 code again.
KM suggest PWB-MFP. So we take machine out of customer and install Bizhub C-554e on loan.
We test the C458 on our own network - after 2 weeks C-D010 code occurs. We think must be PWB-MFP as suggested but have not fitted yet.
BUT.........
After 3 weeks at customers, Bizhub C554e loaner now has the C-D010 code on it ( Loan machine has never had C-D010 previously, ever)
Has anyone got any idea what the problem could be ?
Cheers
Pat
Bizhub C458 had been fine on customers network until machine was nearly two years old. Then C-D010 appears on machine, machine locks out and can only be recovered by reformatting HDD. After this all is fine for 3-4 weeks and then occurs again. This time HDD is replaced.
5 weeks go by and problem recurs. HDD replaced again, 2 weeks later C-D010 code again.
KM suggest PWB-MFP. So we take machine out of customer and install Bizhub C-554e on loan.
We test the C458 on our own network - after 2 weeks C-D010 code occurs. We think must be PWB-MFP as suggested but have not fitted yet.
BUT.........
After 3 weeks at customers, Bizhub C554e loaner now has the C-D010 code on it ( Loan machine has never had C-D010 previously, ever)
Has anyone got any idea what the problem could be ?
Cheers
Pat
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