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Well we all have response times right? So as long as you get there within that time the customer has nothing to complain about.
I guess in the past I have done myself a disservice by running to the squeaky wheel while those that have come in before them get knocked back one. All this ended up doing is giving the squeaky wheel the expectation that Im gonna be there as soon as. So I have dropped that now.
Some customers expect you on-site instantly but sometimes what they really need is for you to turn up 30-45 seconds before the response time. Any earlier and your over achieving.
As for stock issues I always have a ream of 300 sitting in the office should the proof be required.
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