C364 with Lines of Shame

[tulintron]

Good morning guys.


I have 04 C364 in the field, with an average of 200k counter, which are making my hair fall.


They present the lines, so I perform the procedure and they disappear.
After a few days, they come back with the lines.


Have any of you been through this?
Any firmware that solves the case?


Thank you all.

[Bix]

Re: C364 with Lines of Shame

Hello by chance also lose date/time?


Are you proceeding correctly with the installation process? The phenomenon should happen when you make a color copy but not when you send a scanner.


What firmware do you currently have installed?

[tulintron]

Re: C364 with Lines of Shame

Hello by chance also lose date/time?


Are you proceeding correctly with the installation process? The phenomenon should happen when you make a color copy but not when you send a scanner.


What firmware do you currently have installed?

The same procedure was done on 20 printers. Only 04 show this line error after a few days.

The firmware installed on all printers is the G20-72.


They have not lost their date and time settings.


Of these 04 printers, only one lost the meter. After the installation procedure, she fixed the new meter, only 72 pages.

[tsbservice]

Re: C364 with Lines of Shame

Any old battery backup on MFPB loosing settings?
Copied this from other thread.
IMG20190211230545 — imgbb.com

[tulintron]

Re: C364 with Lines of Shame

Any old battery backup on MFPB loosing settings?
Copied this from other thread.

I thought about that hypothesis too. But the useful life of these batteries are very long. So I was in doubt.

These batteries make up the body of the NVRAM.


If they don't lose counter, I don't believe the battery would be the cause.


But I'll find out.

[tsbservice]

Re: C364 with Lines of Shame

I thought about that hypothesis too. But the useful life of these batteries are very long. So I was in doubt.

These batteries make up the body of the NVRAM.


If they don't lose counter, I don't believe the battery would be the cause.


But I'll find out.

Yeah, it's just speculation although we think down the same line. Did you tried Clear All Data?

[tulintron]

Re: C364 with Lines of Shame

Yes.
I clean all data, update and perform installation procedure

[tsbservice]

Re: C364 with Lines of Shame

@tulintron read this post from Gergő:
C454e "TPM chip has been changed"

[tulintron]

Re: C364 with Lines of Shame

@tulintron read this post from Gergő:
C454e "TPM chip has been changed"

thanks, but this is not my case