C364E Scan Error

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  • bekri36
    Junior Member
    • Mar 2020
    • 2
    #1

    [Error Code] C364E Scan Error

    error scan.JPG

    Greetings.
    Whenever I try to scan a document to smb or mai lI get an error on the machine screen. and when am at the web portal I have this error marked :
    The dictionary is not installed.
    can I get help please, dunno what to do !

    thanks in advance.
    Tags: dictionary, error, mail, scan, smb
    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1580
      #2
      Re: C364E Scan Error

      You have the LK for searchable PDF added. Someone probably formatted the HDD and this deletes this dictionary data. You may have Searchable PDF as a default. turn this off, or have a tech come out and add the OCR data. E

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        • bekri36
          Junior Member
          • Mar 2020
          • 2
          #3
          Re: C364E Scan Error

          Thank you ^^

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