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If you can't order parts you can try reseating connectors and trouble resetting. I have a copier in our area with the same code popping up intermittently, we have tried reseating connectors and updated firmware and trouble reset works for a bit. We are hesitant to order a replacement scanner since its NOT covered under warranty through Konica.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
Thanks for your help! I tried the trouble reset today but it didn't work.
I have not found an easy way to open the glass and try to clean. The printer is approximately 2-3 years old.
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