360i drum error

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  • Genotrom
    Technician

    50+ Posts
    • Feb 2020
    • 77
    #1

    360i drum error

    yesterday I installed the new bizhub 360i (black and white only). Today the customer who called "Drum detection error" came out on the display. Being just black and white, I can't try other drums. Any suggestions? It only has 200 on the counter.
    Tags: 360i, black, drum, error, white
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: 360i drum error

      It happened to me once on C250i. Exchanged M and Y drums and message went away for now. Same scenario almost brand new machine.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Genotrom
          Technician

          50+ Posts
          • Feb 2020
          • 77
          #3
          Re: 360i drum error

          Originally posted by tsbservice
          It happened to me once on C250i. Exchanged M and Y drums and message went away for now. Same scenario almost brand new machine.
          thanks, I would like to do it, but as I said, this is not a color printer. This is a black and white printer (without the C in front)

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421
              #4
              Re: 360i drum error

              Interestingly, I didn't know about the new black and white printers. However I believe that condensate may have arisen. Leave it out for a couple of minutes (remember to protect the surface) and then reinsert it.

                Comment

                • fatduke
                  Technician

                  50+ Posts
                  • Jun 2020
                  • 75
                  #5
                  Re: 360i drum error

                  Originally posted by Genotrom
                  yesterday I installed the new bizhub 360i (black and white only). Today the customer who called "Drum detection error" came out on the display. Being just black and white, I can't try other drums. Any suggestions? It only has 200 on the counter.
                  Interesting man.

                  Maybe you forget to remove any protection? A little piece of plastic tape somewhere?

                  Also check deep in the drum location inside if there is something dirty.

                  Can you please attach a sample? TY

                    Comment

                    • ivovb
                      Senior Tech

                      500+ Posts
                      • Apr 2008
                      • 695
                      #6
                      Re: 360i drum error

                      Check/clean/set contacts concerning drum chip and HV contacts, too.

                      BR
                      I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

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