Rental machine, BH-C-25, showing "Toner not installed, Y-K"
Machine is in a remote location. Customer got this indication and replaced toner Y and K. Machine was up again and tested. The config sheet showed 100% for CYMK toner. Machine worked fine the whole day for copying and printing but the next morning the same stupid message came up: "Toner not installed, Y-K" and doesn't go away inspite of slamming the IU's and toners in and out as the customers says.
I will go there Monday to clean contacts of the IU's and tonercartridges but I fear that is will not be that easy.
Any experience with these kind of errors? Any ideas?
Hans
Machine is in a remote location. Customer got this indication and replaced toner Y and K. Machine was up again and tested. The config sheet showed 100% for CYMK toner. Machine worked fine the whole day for copying and printing but the next morning the same stupid message came up: "Toner not installed, Y-K" and doesn't go away inspite of slamming the IU's and toners in and out as the customers says.
I will go there Monday to clean contacts of the IU's and tonercartridges but I fear that is will not be that easy.
Any experience with these kind of errors? Any ideas?
Hans
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