BH-C-25, "Toner not installed, Y-K"

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3297

    BH-C-25, "Toner not installed, Y-K"

    Rental machine, BH-C-25, showing "Toner not installed, Y-K"
    Machine is in a remote location. Customer got this indication and replaced toner Y and K. Machine was up again and tested. The config sheet showed 100% for CYMK toner. Machine worked fine the whole day for copying and printing but the next morning the same stupid message came up: "Toner not installed, Y-K" and doesn't go away inspite of slamming the IU's and toners in and out as the customers says.

    I will go there Monday to clean contacts of the IU's and tonercartridges but I fear that is will not be that easy.

    Any experience with these kind of errors? Any ideas?

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "
  • blazebusiness
    SanDiegoCopierRepair.com

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 1246

    #2
    Re: BH-C-25, "Toner not installed, Y-K"

    Originally posted by Hansoon
    Rental machine, BH-C-25, showing "Toner not installed, Y-K"
    Machine is in a remote location. Customer got this indication and replaced toner Y and K. Machine was up again and tested. The config sheet showed 100% for CYMK toner. Machine worked fine the whole day for copying and printing but the next morning the same stupid message came up: "Toner not installed, Y-K" and doesn't go away inspite of slamming the IU's and toners in and out as the customers says.

    I will go there Monday to clean contacts of the IU's and tonercartridges but I fear that is will not be that easy.

    Any experience with these kind of errors? Any ideas?

    Hans
    I would suspect a toner supply issue so:

    Check toner shutter
    Generic supplies? (since it's you replacing it, I imagine not)
    Whats the current Image units life?

    And, of course with any weird problem/glitch I always start with rewrite firmware.

    Not the same machine but I remember the C20's were a pain with this type of issue.
    sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

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    • Hansoon
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Sep 2007
      • 3297

      #3
      Re: BH-C-25, "Toner not installed, Y-K"

      Heard the rumour that DIPSW 28 can forcibly release the toner cartridges, but how to set it for that purpose? What HEX setting?

      Hans
      " Sent from my Intel 80286 using MS-DOS 2.0 "

      Comment

      • allan
        RTFM!!

        5,000+ Posts
        • Apr 2010
        • 5445

        #4
        Re: BH-C-25, "Toner not installed, Y-K"

        Seen bad drum chips cause this before.
        Whatever

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