Black streak running through prints

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  • positiveg
    Trusted Tech

    250+ Posts
    • Jun 2018
    • 299

    Black streak running through prints

    So we are getting this long line appear in our prints.
    Now we've changed the developer unit. The IBT belt cleaning blade. Cleaned the lens.
    Only thing is the black drum but it just started appearing after we put in the black developer unit.
    Any suggestions?
    Thanks
    G

    Sent from my SM-G955F using Tapatalk
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Black streak running through prints

    Originally posted by positiveg
    So we are getting this long line appear in our prints.
    Now we've changed the developer unit. The IBT belt cleaning blade. Cleaned the lens.
    Only thing is the black drum but it just started appearing after we put in the black developer unit.
    Any suggestions?
    Thanks
    G

    Sent from my SM-G955F using Tapatalk

    what MODEL? it looks like cleaning blade on the ITB

    Comment

    • positiveg
      Trusted Tech

      250+ Posts
      • Jun 2018
      • 299

      #3
      Re: Black streak running through prints

      We installed a new one while printer was acting up.
      I'll look at it I just took back out the developer unit and out it back in. And I also have another blade and I'll let te technician put that in. Unit is a 454
      Thanks

      Sent from my SM-G955F using Tapatalk

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: Black streak running through prints

        Originally posted by positiveg
        We installed a new one while printer was acting up.
        I'll look at it I just took back out the developer unit and out it back in. And I also have another blade and I'll let te technician put that in. Unit is a 454
        Thanks

        Sent from my SM-G955F using Tapatalk

        aren't you a tech?

        looks like the same defect on the paper... did you init the dev unit?

        was it a new dev unit or a pull?

        looks like a dev unit problem now with the pics.

        Comment

        • FrohnB
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2017
          • 1919

          #5
          Re: Black streak running through prints

          Thinking it's the charge roller in the drum unit (based on the pattern). May have gotten some developer on it when you replaced the dev. unit.
          If you roll up your piece of paper and line up the defects you can narrow it down to certain size rollers.
          With the frequent repetition of the marks, i would assume either charge roller in drum unit got contaminated, or maybe a bad spot on the Mag. roller in the dev. unit, or bad seals in that unit.
          May be able to clean the charge roller instead of replacing drum unit.
          Omertà

          Comment

          • positiveg
            Trusted Tech

            250+ Posts
            • Jun 2018
            • 299

            #6
            Re: Black streak running through prints

            Originally posted by Phil B.
            aren't you a tech?

            looks like the same defect on the paper... did you init the dev unit?

            was it a new dev unit or a pull?

            looks like a dev unit problem now with the pics.
            Not a tech that why said will let the Teck check the blade. The dev unit is brand new.
            Somwknw told me get genuine parts which have done so. But it's just after the unit was installed getting thar line down the paper

            Sent from my SM-G955F using Tapatalk

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: Black streak running through prints

              Originally posted by positiveg
              Not a tech that why said will let the Teck check the blade. The dev unit is brand new.
              Somwknw told me get genuine parts which have done so. But it's just after the unit was installed getting thar line down the paper

              Sent from my SM-G955F using Tapatalk

              did you init the dev unit

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7635

                #8
                Re: Black streak running through prints

                454(without C) and it prints in color
                I'm speechless

                Just in case it is color unit
                - remove K and one of CMY drums
                - swap the chips between both drums
                - do some tests
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • positiveg
                  Trusted Tech

                  250+ Posts
                  • Jun 2018
                  • 299

                  #9
                  Re: Black streak running through prints

                  Originally posted by tsbservice
                  454(without C) and it prints in color
                  I'm speechless

                  Just in case it is color unit
                  - remove K and one of CMY drums
                  - swap the chips between both drums
                  - do some tests
                  Sorry it's the C454 lol come on I'm not that crazy

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22808

                    #10
                    Re: Black streak running through prints

                    Originally posted by positiveg
                    Sorry it's the C454 lol come on I'm not that crazy
                    well it WOULD help if you described the problem and machine fully

                    Comment

                    • positiveg
                      Trusted Tech

                      250+ Posts
                      • Jun 2018
                      • 299

                      #11
                      Re: Black streak running through prints

                      Found out it's the drum. We also changed the blade on the IBT. The tech is here and was able to run a few prints stop it halfway then we saw the same pattern that you see the prints.

                      Sent from my SM-G955F using Tapatalk

                      Comment

                      • positiveg
                        Trusted Tech

                        250+ Posts
                        • Jun 2018
                        • 299

                        #12
                        Re: Black streak running through prints

                        Originally posted by Phil B.
                        well it WOULD help if you described the problem and machine fully
                        Thanks. True.
                        Well it's a C454
                        And as I showed in the photo there are black streaks. What the tech found after stopping prints halfway and pulling the drum was that the same markings in the drum.
                        So I've ordered two drums but waiting for them to get to the island tomorrow, hopefully.
                        In the meanwhile we are trying to see what we can get from this black drum as we have some jobs to run. And the Xerox C75 waiting on parts as well. Delivery heavily hampered by Covid man


                        Sent from my SM-G955F using Tapatalk

                        Comment

                        • positiveg
                          Trusted Tech

                          250+ Posts
                          • Jun 2018
                          • 299

                          #13
                          Re: Black streak running through prints

                          Originally posted by FrohnB
                          Thinking it's the charge roller in the drum unit (based on the pattern). May have gotten some developer on it when you replaced the dev. unit.
                          If you roll up your piece of paper and line up the defects you can narrow it down to certain size rollers.
                          With the frequent repetition of the marks, i would assume either charge roller in drum unit got contaminated, or maybe a bad spot on the Mag. roller in the dev. unit, or bad seals in that unit.
                          May be able to clean the charge roller instead of replacing drum unit.
                          Great stuff the tech cleaned out the roller etc we stop getting the mark. But for sure the black drum needs changing as we aren't getting strong black when we print
                          But for now it should suffice hopefully till the drums get here either tomorrow or Wednesday, thanks much appreciate the help.

                          Comment

                          • allan
                            RTFM!!

                            5,000+ Posts
                            • Apr 2010
                            • 5445

                            #14
                            Re: Black streak running through prints

                            Hehe.

                            Funny stuff.

                            You could have checked the charge assy on the drum unit.

                            Going after market can cause some headaches of its own.

                            Glad its working.

                            Thanks to the dentist aka Phil we got some info.
                            Model numbers and other relevant info like total counters and parts life please.
                            Whatever

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22808

                              #15
                              Re: Black streak running through prints

                              Originally posted by allan
                              Hehe.

                              Funny stuff.

                              You could have checked the charge assy on the drum unit.

                              Going after market can cause some headaches of its own.

                              Glad its working.

                              Thanks to the dentist aka Phil we got some info.
                              Model numbers and other relevant info like total counters and parts life please.
                              thanks brother..

                              I don't mind playing ' The Dentist ' with end users.. what flames my cookies is having to do it with techs.. guess that's just my service manager side coming out.

                              Couldn't do it without the rest of you guys tho.

                              Comment

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