8 series webpage questions concerning account track setup

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  • copiertec
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jan 2016
    • 2172

    8 series webpage questions concerning account track setup

    I went out to setup account track on a c458 and went to authentication/account track, as administrator, turned on account track, chose password only hit the ok button and I keep getting this message- " input value is not valid" and the mfp does not go into account track mode.
    Also, I treid to setup the address book from the webpage, client only uses email, I would setup the email address, and I would get this message, "Error E-mail Address: including invalid character." I was able to setup the address book via the control panel with no issues. Any thoughts?
  • copiertec
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jan 2016
    • 2172

    #2
    Re: 8 series webpage questions concerning account track setup

    I just found this video, it needs to be turned on at the mfp for account tracking. Turn on Account Tracking - YouTube

    But, I still do not know why I am getting an invalid email character message from the webpage when trying to setup email in the address book.

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