[Misc] Konica Minolta C284e Scanning issue (Sent as mime-attachement)

[mearmi]

Hi All

Client is scanning (email) documents as pdf but getting as mime-attachments. And cannot open as pdf.

Another issue is when she scans 10 pages. it comes separately as 10 emails :

Message from C284e [1/2] to [10/10] 10 separate emails.

Please advise.

Thanks and Regards,

mearmi

[Bix]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

Hi, most likely they have activated this.
You have to remove.
screns.jpg

[CP-1015]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

Hi,
what file extension get your client? You can chose file type in Scan menu.

[mearmi]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

Hi,
what file extension get your client? You can chose file type in Scan menu.

whatever File type you select PDF JPEG TIFF. They get as mime

[tsbservice]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

Try to turn off S/MIME under [Network] - [E-mail Setting] - [S/MIME]

[mearmi]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

Try to turn off S/MIME under [Network] - [E-mail Setting] - [S/MIME]

it is already off

[rrrohan]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

If mime isnt enabled at copier then logically it has to be a I.T issue

[mearmi]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

If mime isnt enabled at copier then logically it has to be a I.T issue

FTP scan is fine.
only getting the issue in scan to email

[xagerated]

Re: Konica Minolta C284e Scanning issue (Sent as mime-attachement)

There are a few things that I would try. First off try it with different smtp settings instead (gmail, outlook, etc), see if you are still getting the same problem. If you are, then you know that there is probably a setting that you are missing in the machine itself. If not, then the problem lies on the email server side. Also, check if the machine is trying to encrypt or to add a digital signature to the scan to email and turn that off if it is.