V CARE CONNECTION

[blinxwap]

I have a bizhib 287 had to replace a EMMC and mfpb on the Mc as the network port was faulty and the EMMC had a NVRAM error code on it fitted second hand boards , Mc works fine but connecting vcare http as the mc was connected on old boards gets 3002 error code any suggestions to sort this out

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[Thayer]

Re: V CARE CONNECTION

I would like to hear the happens, being I'm new to V care world.
Thanks

[byronf]

Re: V CARE CONNECTION

I have a bizhib 287 had to replace a EMMC and mfpb on the Mc as the network port was faulty and the EMMC had a NVRAM error code on it fitted second hand boards , Mc works fine but connecting vcare http as the mc was connected on old boards gets 3002 error code any suggestions to sort this out

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Hi,

You mentioned you installed a second hand EMMC, I
Did you change the serial number as the EMMC will carry over the serial number from it original machine. Print a meter count page and confirm if the serial number matches the one on the machine, if not proceed to service mode - System 1 - Serial number and edit accordingly.

[blinxwap]

Re: V CARE CONNECTION

Hi,

You mentioned you installed a second hand EMMC, I
Did you change the serial number as the EMMC will carry over the serial number from it original machine. Print a meter count page and confirm if the serial number matches the one on the machine, if not proceed to service mode - System 1 - Serial number and edit accordingly.

I did change the serial number

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[Bix]

Re: V CARE CONNECTION

Hi, make sure that in Security - Enable SSL the flags for "SSLv3" and "TLS1.0" are checked.

[emujo2]

Re: V CARE CONNECTION

A 3002 code is "unopened CLIENT ID"..Could be machine or network related, but since you say this happened after major board replacement I would do a complete init of the device..Sounds like you may have 2 different s/n trying to go out. E

[tsbservice]

Re: V CARE CONNECTION

A 3002 code is "unopened CLIENT ID"..Could be machine or network related, but since you say this happened after major board replacement I would do a complete init of the device..Sounds like you may have 2 different s/n trying to go out. E

Offtopic
Ed, glad you're still hanging around.

[blinxwap]

Re: V CARE CONNECTION

A 3002 code is "unopened CLIENT ID"..Could be machine or network related, but since you say this happened after major board replacement I would do a complete init of the device..Sounds like you may have 2 different s/n trying to go out. E

I have done initialization on mc , checked network subnet and gateway still doesnt connect 3002 error

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[rrrohan]

Re: V CARE CONNECTION

Try deleting on v care then intial/ram clear and reconnect at machine

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[tech51]

Re: V CARE CONNECTION

Firstly are they using a proxy server? That may need re inputting.

Also make sure the dns server ip is set correctly.

I have fixed many a csrc (Vcare) fault by inputting this correctly.

I usually initialise the network settings using dhcp auto discovery on the machine and then setting the static address afterwards.

Also I remember we had this fault on this model because the network speed was set to auto 1Ghz. As soon as the speed was slowed down it connected, might be worth a try as well.

Failing that it may be blocked if the customer is using a firewall.

Hope some of this helps.

[trscolin]

Re: V CARE CONNECTION

I would for sure wipe the vcare record and recreate it in the portal. Also clear the record right off the machine and reboot it before setting up again.

[blinxwap]

Re: V CARE CONNECTION

I would for sure wipe the vcare record and recreate it in the portal. Also clear the record right off the machine and reboot it before setting up again.

After months of struggle and lots of help from other techs no one could get to the mc connected on http , Finally solved this mc was registered email one way and its connecting.

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