Duplex copying

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  • patrickjlc
    Trusted Tech

    100+ Posts
    • Feb 2015
    • 212
    #1

    Duplex copying

    I have a 364e that works perfectly except when doing two side copying, it will only count once. I have the machine with an external counter and when pressing duplex then start, it will show 1-2 and print. Tried it on a 454e and counts 1-2.
    This 364e will only count 1. Can make 1000 and will only count 500. On a price per copy the customer would lose half the revenue...

    Any ideas? Doing multiple copies single sided thru the ADF and glass will count normally. Only when 2 sided copying...



    Sent from my motorola one 5G UW using Tapatalk
    Tags: None
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Duplex copying

      Strange. Check and compare settings in Service mode of two machines regarding Marketing Area and Billing Settings - Counter Setting, if they differ make them equal.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • patrickjlc
          Trusted Tech

          100+ Posts
          • Feb 2015
          • 212
          #3
          Re: Duplex copying

          Originally posted by tsbservice
          Strange. Check and compare settings in Service mode of two machines regarding Marketing Area and Billing Settings - Counter Setting, if they differ make them equal.
          That fixed it, thanks

          Sent from my motorola one 5G UW using Tapatalk

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            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: Duplex copying

              You need to check your billing settings in service mode..This is the only thing that would configure 2 sided only counting once..Same as 11x17 is 1 click (which I hate BTW). You can confirm this by checking the life counts, if they are increasing at the 2 clicks rate then this is the problem. E

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                • emujo2
                  Service Manager

                  1,000+ Posts
                  • Mar 2017
                  • 1580
                  #5
                  Re: Duplex copying

                  Sorry, I wrote a response, went off on a tangent, came back and posted this not realizing it had already been answered. E

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