Problem printing images on C221, C224e, C360 & C227

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  • h.zitouni
    Junior Member
    • Mar 2021
    • 2
    #1

    Problem printing images on C221, C224e, C360 & C227

    Hello everyone, it's my first post here and I'm glad I found this forum.
    We've had a problem wit our konica printers for the past couple of days when trying to print either single or multiple images using the windows explorer tool.
    The problem seems to be caused by a recent Windows 10 update and I still can't find the exact update that's causing the problem.
    I hope to know if you've encoutered the same problem or already fixed it.
    WhatsApp Image 2021-03-18 at 11.34.04.jpg
    Thank you.
    Tags: c221, c224e, c227, images, konica c360
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Problem printing images on C221, C224e, C360 & C227

      Make sure printers are on latest firmware and the drivers are up to date.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Konicatech
          Trusted Tech

          100+ Posts
          • Feb 2016
          • 130
          #3
          Re: Problem printing images on C221, C224e, C360 & C227

          Originally posted by h.zitouni
          Hello everyone, it's my first post here and I'm glad I found this forum.
          We've had a problem wit our konica printers for the past couple of days when trying to print either single or multiple images using the windows explorer tool.
          The problem seems to be caused by a recent Windows 10 update and I still can't find the exact update that's causing the problem.
          I hope to know if you've encoutered the same problem or already fixed it.
          [ATTACH=CONFIG]48625[/ATTACH]
          Thank you.

          See here Windows 10 20H2 printing issue after cumulative update KB5000802 - Microsoft Community

            Comment

            • h.zitouni
              Junior Member
              • Mar 2021
              • 2
              #4
              Re: Problem printing images on C221, C224e, C360 & C227

              Originally posted by Konicatech
              See here Windows 10 20H2 printing issue after cumulative update KB5000802 - Microsoft Community
              I did find this info from microsoft and it worked for computers that already had Win 10 20H2. I only had to uninstall KB5000802. But for computers running 2004 update, I couldn't find KB5000802 and the problem persists even after updating to 20H2.

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 14752
                  #5
                  Re: Problem printing images on C221, C224e, C360 & C227

                  There are multiple threads on this issue.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • jwai
                      Trusted Tech

                      250+ Posts
                      • May 2018
                      • 497
                      #6
                      Re: Problem printing images on C221, C224e, C360 & C227

                      Originally posted by h.zitouni
                      I did find this info from microsoft and it worked for computers that already had Win 10 20H2. I only had to uninstall KB5000802. But for computers running 2004 update, I couldn't find KB5000802 and the problem persists even after updating to 20H2.
                      Some PC is KB5000808 or KB5000809.

                        Comment

                        • JOHNR
                          Junior Member
                          • Jan 2021
                          • 9
                          #7
                          Re: Problem printing images on C221, C224e, C360 & C227

                          Originally posted by h.zitouni
                          Hello everyone, it's my first post here and I'm glad I found this forum.
                          We've had a problem wit our konica printers for the past couple of days when trying to print either single or multiple images using the windows explorer tool.
                          The problem seems to be caused by a recent Windows 10 update and I still can't find the exact update that's causing the problem.
                          I hope to know if you've encoutered the same problem or already fixed it.
                          [ATTACH=CONFIG]48625[/ATTACH]
                          Thank you.
                          I had the same problem.I went to start,then settings (for windows) then update and security.Then windows update and then view update history.
                          For me it was an windows update for windows security.click on that update and then remove it.the pc will reboot and the problem will be fixed.I hope that will help you.

                            Comment

                            • JOHNR
                              Junior Member
                              • Jan 2021
                              • 9
                              #8
                              Re: Problem printing images on C221, C224e, C360 & C227

                              Originally posted by h.zitouni
                              Hello everyone, it's my first post here and I'm glad I found this forum.
                              We've had a problem wit our konica printers for the past couple of days when trying to print either single or multiple images using the windows explorer tool.
                              The problem seems to be caused by a recent Windows 10 update and I still can't find the exact update that's causing the problem.
                              I hope to know if you've encoutered the same problem or already fixed it.
                              [ATTACH=CONFIG]48625[/ATTACH]
                              Thank you.
                              KB 4601319

                                Comment

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