Bizhub 454e - Serial number must be entered (contact service representative) display

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  • Perrard
    Junior Member
    • Mar 2021
    • 1

    [Error Code] Bizhub 454e - Serial number must be entered (contact service representative) display

    Serial number must be entered (contact service representative) displays at start up.

    This occurred when the drum was at 1%, so I replaced it and still have the same error.

    How do I get rid of the message?

    In the utility section, it now shows the drum at 100% since I changed it.

    Appreciate any feedback!!!!!
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35067

    #2
    Re: Bizhub 454e - Serial number must be entered (contact service representative) disp

    Sounds like you are an end user. As the display suggests you need to call a trained and qualified service representative. There is a tech simulation that needs to be ran to clear the message.

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    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635

      #3
      Re: Bizhub 454e - Serial number must be entered (contact service representative) disp

      Originally posted by Perrard
      Serial number must be entered (contact service representative) displays at start up.

      This occurred when the drum was at 1%, so I replaced it and still have the same error.

      How do I get rid of the message?

      In the utility section, it now shows the drum at 100% since I changed it.

      Appreciate any feedback!!!!!
      Not a drum problem. Maybe bad backup battery. Still will need KM tech to proper troubleshoot it.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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