C364e Printing half images

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  • blinxwap
    Technician

    50+ Posts
    • Jun 2020
    • 80
    #1

    C364e Printing half images

    Hi guys i have a few C364e Machines printing half images afyer recent windows 10 updates , it happens when a bunch of images is selected and then sent to the printer the images print half, of printing single or images grouped into collage form the images prints fine latest drivers updatedc firmware is on M1 any siggestions

    Sent from my SM-A505F using Tapatalk
    Tags: None
    • jwai
      Trusted Tech

      250+ Posts
      • May 2018
      • 497
      #2
      Re: C364e Printing half images

      Originally posted by blinxwap
      Hi guys i have a few C364e Machines printing half images afyer recent windows 10 updates , it happens when a bunch of images is selected and then sent to the printer the images print half, of printing single or images grouped into collage form the images prints fine latest drivers updatedc firmware is on M1 any siggestions

      Sent from my SM-A505F using Tapatalk
      check the windows update KB5000802 and uninstall it.

        Comment

        • Hansoon
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Sep 2007
          • 3297
          #3
          Re: C364e Printing half images

          Use another viewer. Not that stupid Windows-Photo thingy.
          When this problem started to occur here I advised my customers to use for instance XnView

          XnSoft

          Hans
          " Sent from my Intel 80286 using MS-DOS 2.0 "

            Comment

            • KMFLT3CH
              Trusted Tech

              100+ Posts
              • May 2017
              • 181
              #4
              Re: C364e Printing half images

              Seen this twice this week already. Have the customer use a different photo viewer/editor. The W10 Photos app worked for my two instances, the Picture Viewer does not.

              Or just uninstall the update: Windows 10 20H2 printing issue after cumulative update KB5000802 - Microsoft Community

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 14744
                  #5
                  Re: C364e Printing half images

                  I went on a service call yesterday because of the Windows update KMB500802. You have 2 choices:


                  1. Uninstall the update and pause all updates for 1-month. (temporary fix.)


                  or


                  2. Apply one of the fixes listed below. You have to go here to download the optional updates: Microsoft Update Catalog

                  I had to use Microsoft Edge Browser to download the files. Chrome was a no-go.


                  w10 20H2/2004 needs KB5001567
                  w10 1909/1903 needs KB5001566
                  w10 1809 needs KB1001568
                  w10 1803 needs KB5001565 to patch BSOD APC Index Mismatch error, and can install on top of the offending KB5000802/808
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • fornerm
                      Technician

                      50+ Posts
                      • Apr 2010
                      • 82
                      #6
                      Re: C364e Printing half images

                      Addition: Install the optional update KB 5001649 for 20H2.In my cases only this one was available.
                      mfg

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