Bizhub c 250 Time cannot be adjusted error message

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  • tekkie
    Trusted Tech

    100+ Posts
    • Mar 2011
    • 109
    #1

    [Misc] Bizhub c 250 Time cannot be adjusted error message

    I have a kon minolta bizhub c250 that is working fine copy print and scan but it has a message alert flashing on and off on the copier screen saying
    the "time cannot be adjusted"
    I have checked the time and date is set correctly in admin system settings date and time and also checked in service mode stop 1144 c
    both are set to correct time so im not sure what the message means and how to get rid of it
    The firmware is B5 level
    Please advise and any help would be appreciated
    Tags: date, message, set, time
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Bizhub c 250 Time cannot be adjusted error message

      NTP server registered in Admin menu but machine cannot reach it?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: Bizhub c 250 Time cannot be adjusted error message

          Originally posted by tsbservice
          NTP server registered in Admin menu but machine cannot reach it?
          could his region be set wrong?

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Bizhub c 250 Time cannot be adjusted error message

              Originally posted by Phil B.
              could his region be set wrong?
              Phil I'm not sure about this old model it's way before I started with KMs. Also for NTP servers to work port 123 should be opened.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • srvctec
                  Former KM Senior Tech

                  500+ Posts
                  • Oct 2009
                  • 827
                  #5
                  Re: Bizhub c 250 Time cannot be adjusted error message

                  Originally posted by tsbservice
                  NTP server registered in Admin menu but machine cannot reach it?
                  I can almost guarantee this is it. See it all the time on other KM machines when the IT guy blocks the port or machine from accessing it after turning that feature on.

                  Just go into admin mode and turn off auto adjust time or whatever it's called.

                  Edit to add: I just checked in the user manual and service manuals (yes, we actually still have those!) and it doesn't appear this model even had an option to set NTP info. So, not sure why it would be giving that message unless it's not actually a C250 but a newer model.
                  Last edited by srvctec; 04-14-2021, 08:54 PM.
                  Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                    Comment

                    • tekkie
                      Trusted Tech

                      100+ Posts
                      • Mar 2011
                      • 109
                      #6
                      Re: Bizhub c 250 Time cannot be adjusted error message

                      [QUOTE=srvctec;1738471]I can almost guarantee this is it. See it all the time on other KM machines when the IT guy blocks the port or machine from accessing it after turning that feature on.

                      Just go into admin mode and turn off auto adjust time or whatever it's called.

                      Edit to add: I just checked in the user manual and service manuals (yes, we actually still have those!) and it doesn't appear this model even had an option to set NTP info. So, not sure why it would be giving that message unless it's not actually a C250 but a newer model.[/QUO

                      Just to update you guys thanks for the replys its not an old model its a current mc I should have said its a Bizhub c 250 i

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7635
                          #7
                          Re: Bizhub c 250 Time cannot be adjusted error message

                          😆 You caught me! Kudos srvctec and Thanks for confirming my suspicions.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1971
                              #8
                              Re: Bizhub c 250 Time cannot be adjusted error message

                              ive had issues with NTP on KM for almost 10 years.

                              The amount of machines that have the time adjustment failure warning on screen but then you tell it to update time and it works.

                              I set it up but dont set it to auto update. i just manually sync it during a call out

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