C250i "bgm standby mode data not avalible"

[DijanJanssen]

On a new C250i, the customer gets a message "bgm standby mode data not avalible"


What can this mean, in the service manual this is not to be found?

[mojorolla]

Re: C250i "bgm standby mode data not avalible"

I believe "bgm" stands for background music, so I would think it has to do with the sounds generated by the device.
The i series has dozens of customizable settings, try setting them to default sound scheme.
More bells and whistles, more points of breakdown.

I would start with firmware and movie data re-flash

[DijanJanssen]

Re: C250i "bgm standby mode data not avalible"

We gave the machine a total clear and set everything back to default.
Latest firmware version installed, the message keeps coming back on the display.
See image from the service menu

BGM data.jpg


If anyone has the bgm files I'd love to see them

[tsbservice]

Re: C250i "bgm standby mode data not avalible"

This is very strange. What Konica have to say about that? I don't think ever see this on mine machines. We have only IPfax(SIP) button on second page.

[DijanJanssen]

Re: C250i "bgm standby mode data not avalible"

Problem solved


Soft Dip SW 164 bit was set to 01, this is not an official function


This set to default 00, BGM message no longer visible on display.