Bihub C558 Error "Currently Character Recognition cannot be used"

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  • darknet93
    Technician
    • Nov 2015
    • 89
    #1

    [Misc] Bihub C558 Error "Currently Character Recognition cannot be used"

    Hi good day everyone.
    i have 1 unit bizhub C558 that have error "Currently Character Recognition cannot be used" i believe it is because of OCR Data is not installed. which i dint have it.
    can i know where to get it ?

    i do have the PDF/A data , movie data & Voice data for this model but OCR data i dont have it.

    and actualy i also already try to deactivate the i-option function for this unit by login into the " https://lms.konicaminolta.com/license/KM/support.aspx "to request the activation code. after login and request t?he deactivation code base on machine serial number i got error " unable to confirm setting " does anyone know why ?

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    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1977
      #2
      ocr.zip

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        • darknet93
          Technician
          • Nov 2015
          • 89
          #3
          Originally posted by rrrohan
          ocr.zip
          Thank you for the OCR data. just now i installed it but the error " Currently Character Recognition cannot be used " is still showing. any idea why ? or is it my data for PDF/A Font is wrong ?
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            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              What firmware and function version?

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                • darknet93
                  Technician
                  • Nov 2015
                  • 89
                  #5
                  Originally posted by rrrohan
                  What firmware and function version?
                  I'm sorry but im not so good with Konica. is this helping ?
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                    • mascan42
                      Trusted Tech

                      250+ Posts
                      • Oct 2008
                      • 484
                      #6
                      Originally posted by darknet93

                      I'm sorry but im not so good with Konica. is this helping ?
                      Firmware's up to date, but check the device info screen for the function version. It should be v 4.2. If not, update dipswitch 25 to B0, then reboot.

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                        • darknet93
                          Technician
                          • Nov 2015
                          • 89
                          #7
                          Originally posted by mascan42

                          Firmware's up to date, but check the device info screen for the function version. It should be v 4.2. If not, update dipswitch 25 to B0, then reboot.
                          Hi... okay my function version is 4.2 and my dipswitch 25 i check by default is A0 then i change to B0 and reboot. but the message " Currently Character Recognition cannot be used " is still showing on the screen. any more idea that might help ? thank you...
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                            • darknet93
                              Technician
                              • Nov 2015
                              • 89
                              #8
                              Originally posted by darknet93

                              Hi... okay my function version is 4.2 and my dipswitch 25 i check by default is A0 then i change to B0 and reboot. but the message " Currently Character Recognition cannot be used " is still showing on the screen. any more idea that might help ? thank you...
                              As a last way i can think, i end up by changing this sata flash M.2 which i believe is the counter board. i take from my scrap machine.. after change then upload back the movie data. the machine now is running well. but i'm still curious if there is a way to fix this issue.
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