Bizhub 754e Service call 2557

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  • tomson25
    Trusted Tech

    Site Contributor
    100+ Posts
    • Feb 2008
    • 104

    #1

    Bizhub 754e Service call 2557

    I am getting an error 2557 in Bizhub c754, black toner is not going in the development unit,but hopper is full of toner, while running manual toner add option in service mode ,all 4 colours hopper motors are not working,what could be the problem?
  • escalante
    Trusted Tech

    100+ Posts
    • Sep 2018
    • 115

    #2
    Re: Bizhub 754e Service call 2557

    Originally posted by tomson25
    I am getting an error 2557 in Bizhub c754, black toner is not going in the development unit,but hopper is full of toner, while running manual toner add option in service mode ,all 4 colours hopper motors are not working,what could be the problem?
    You have to check the gear play of the transfer belt cleaning unit, Also check the double gear that goes next to the M38 motor

    Enviado desde mi Infinix X692 mediante Tapatalk

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    • Zesti
      Trusted Tech

      250+ Posts
      • Jun 2009
      • 308

      #3
      Re: Bizhub 754e Service call 2557

      Originally posted by escalante
      You have to check the gear play of the transfer belt cleaning unit, Also check the double gear that goes next to the M38 motor

      Enviado desde mi Infinix X692 mediante Tapatalk
      It's 2557 buddy!!!!!
      Check toner shutter, under side of hopper, if its opening. Sometime the DV tank shutter breaks and could not slide back toner shutter and there may be toner over fed in hopper just tap toner shutter side to loosen the toner.

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      • tomson25
        Trusted Tech

        Site Contributor
        100+ Posts
        • Feb 2008
        • 104

        #4
        Re: Bizhub 754e Service call 2557

        DV shutter is okay.while running manual toner feed in service mode, hopper motor is not rotating.
        Last edited by tomson25; 09-18-2021, 05:34 PM.

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        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1977

          #5
          Re: Bizhub 754e Service call 2557

          Originally posted by tomson25
          DV shutter is okay.while running manual toner feed in service mode, hopper motor is not rotating.
          If it's not rotating you found the problem

          Sent from my Pixel 4 XL using Tapatalk

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