Hi. I'm and End-User and I've been trying on and off for the last week to work this out and I just cannot get it to work.
I'm using a Universal Konica Minolta drive version 3.9.0.0 on a Bizhub C224e. I can get the bypass tray to print on custom sizes that have are either the same or smaller than an A4 piece of paper. The banner paper I am trying to print on is 297mm x 914mm. I have included screenshots below. The first image is a screenshot of the Printer Preferences. The second is the printer setup within photoshop.
I have tested on smaller pieces and it seems to work no problem but no matter what I try I just cannot work out what I am doing wrong. The printer says to load the correct size paper and for some reason it just isn't recognising the paper even though it is the same width as A4 and I have not moved the paper guide from that spot and the continue button remains greyed out.
Any help is greatly appreciated.
Screenshot 1
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Screenshot 2
2.jpg