Konica Minolta BHC759 Error B005 After HDD Installation

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  • mtc-bah
    Technician
    • Feb 2024
    • 14
    #1

    Konica Minolta BHC759 Error B005 After HDD Installation

    Hi everyone,

    I’m encountering an issue with my Konica Minolta BHC759. After installing a new HDD, I’m receiving an error code B005. The error seems to be related to the fax option, but the machine does not have a fax card installed.

    Has anyone encountered this issue before or have suggestions on how to resolve it?
    Tags: None
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7927
      #2
      Go and make sure fax is uninstalled in service mode.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.
        👍 1

        Comment

        • mtc-bah
          Technician
          • Feb 2024
          • 14
          #3
          Originally posted by tsbservice
          Go and make sure fax is uninstalled in service mode.
          It's already uninstalled

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7927
              #4
              What if you run full self diagnostics?
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • mtc-bah
                  Technician
                  • Feb 2024
                  • 14
                  #5
                  Originally posted by tsbservice
                  What if you run full self diagnostics?
                  I will try it

                    Comment

                    • setfree49
                      Junior Member
                      • Dec 2022
                      • 3
                      #6
                      Just in case this isn't resolved yet:

                      If you have Service Mode access, you should be able to go to the following menu to check the install status of the machine's hardware: [System 2] -> [Option Board Status]. By default, if it has a fax card, and sometimes they do by default, the setting FAX (circuit 1) should have the word Set selected, it should be blacked, and all others should have Unset selected.

                      If you haven't already, perhaps you need to check to see if the HDD is installed properly. Usually under System 2 you go to HDD and Installed should be selected. Otherwise, you may need to perform a Physical and/or Logical Format of the HDD under State Confirmation -> Memory/Storage Adjustment (Page 2/2)-> Format. Make sure to reinstall the Firmware and Movie Data as needed.

                        Comment

                        • mtc-bah
                          Technician
                          • Feb 2024
                          • 14
                          #7
                          Originally posted by setfree49
                          Just in case this isn't resolved yet:

                          If you have Service Mode access, you should be able to go to the following menu to check the install status of the machine's hardware: [System 2] -> [Option Board Status]. By default, if it has a fax card, and sometimes they do by default, the setting FAX (circuit 1) should have the word Set selected, it should be blacked, and all others should have Unset selected.

                          If you haven't already, perhaps you need to check to see if the HDD is installed properly. Usually under System 2 you go to HDD and Installed should be selected. Otherwise, you may need to perform a Physical and/or Logical Format of the HDD under State Confirmation -> Memory/Storage Adjustment (Page 2/2)-> Format. Make sure to reinstall the Firmware and Movie Data as needed.
                          that was the problem, I changed the setup to unset
                          Thanks

                            Comment

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