Bizhub c658 K toner issues

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  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7909
    #31
    Re: Bizhub c658 K toner issues

    Originally posted by JasonSBE
    I did not know. Could you please elaborate?
    31: Y 32: M 33: C 34: K
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • dacam20590
        Technician
        • May 2019
        • 30
        #32
        Re: Bizhub c658 K toner issues

        Originally posted by tsbservice
        31: Y 32: M 33: C 34: K
        on these there are dip switches to reset toner levels.Can you tell me more about how to fix this?

          Comment

          • JasonSBE
            Trusted Tech

            Site Contributor
            100+ Posts
            • Apr 2014
            • 182
            #33
            Re: Bizhub c658 K toner issues

            Originally posted by tsbservice
            31: Y 32: M 33: C 34: K

            I looked in the service manual, and switch 33 references expert adjustment and list counter in administrator mode, not toner levels.....

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7909
                #34
                Re: Bizhub c658 K toner issues

                Originally posted by JasonSBE
                I looked in the service manual, and switch 33 references expert adjustment and list counter in administrator mode, not toner levels.....
                Dude...it's not even listed in manual, they're DIP SW not Soft SW!
                Originally posted by tsbservice
                Just in case you didn't know - on these there are dip switches to reset toner levels.
                Clipboard01.jpg
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

                  • JasonSBE
                    Trusted Tech

                    Site Contributor
                    100+ Posts
                    • Apr 2014
                    • 182
                    #35
                    Re: Bizhub c658 K toner issues

                    Originally posted by tsbservice
                    Dude...it's not even listed in manual, they're DIP SW not Soft SW!
                    [ATTACH=CONFIG]51050[/ATTACH]
                    Thank you for clarifying that. After I ran the bottle down and put in a new one, it quickly dropped back to 20%. I took the bottle out, ran the machine until it quit and demanded toner, set the dip switch and rebooted machine. Put the bottle back in and it set back to 100% and is moving down at an expected rate. I'm going to keep testing and make sure that it's depleting normally.

                      Comment

                      • Synaux
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Mar 2012
                        • 1224
                        #36
                        Re: Bizhub c658 K toner issues

                        Originally posted by JasonSBE
                        Thank you for clarifying that. After I ran the bottle down and put in a new one, it quickly dropped back to 20%. I took the bottle out, ran the machine until it quit and demanded toner, set the dip switch and rebooted machine. Put the bottle back in and it set back to 100% and is moving down at an expected rate. I'm going to keep testing and make sure that it's depleting normally.
                        Over the years, I have just learned to not trust the toner level on KMs they just never seem to be very accurate.
                        The c650s series were horrendous about not resetting the levels. For a while I would leave a sticky note with the date replaced and meter, but stopped doing that just really wasn't useful. I gave up and just ran them until they were dry.
                        Good idea taking the bottle out (I am too cheap to waste the toner though ).

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                          • Hansoon
                            Field Supervisor

                            Site Contributor
                            2,500+ Posts
                            • Sep 2007
                            • 3347
                            #37
                            Re: Bizhub c658 K toner issues

                            Originally posted by tsbservice
                            Just in case you didn't know - on these there are dip switches to reset toner levels.
                            Not knowing this machine YET, could you please PM me where to find those DIP-Switches please?

                            Hans
                            “ Sent from my Intel 80286 using MS-DOS 2.0 “
                            https://www.copytechnet.com/images/smilies/biggrin.png

                              Comment

                              • tsbservice
                                Field tech

                                Site Contributor
                                5,000+ Posts
                                • May 2007
                                • 7909
                                #38
                                Re: Bizhub c658 K toner issues

                                Originally posted by Hansoon
                                Not knowing this machine YET, could you please PM me where to find those DIP-Switches please?

                                Hans
                                Done
                                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                  Comment

                                  • Hansoon
                                    Field Supervisor

                                    Site Contributor
                                    2,500+ Posts
                                    • Sep 2007
                                    • 3347
                                    #39
                                    Re: Bizhub c658 K toner issues

                                    Thanks!

                                    Hans
                                    “ Sent from my Intel 80286 using MS-DOS 2.0 “
                                    https://www.copytechnet.com/images/smilies/biggrin.png

                                      Comment

                                      • JasonSBE
                                        Trusted Tech

                                        Site Contributor
                                        100+ Posts
                                        • Apr 2014
                                        • 182
                                        #40
                                        Re: Bizhub c658 K toner issues

                                        Just to update, the toner level was dropping as expected but when I changed the cartridge it dipped to 20% again. Ended up changing the sub hopper as recommended by KM support, and it's been acting right. Put the machine back in service.

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