KMBS SSD knowledge base ?

[fishleg]

Where abouts on the konica site is the knowledge base proberly a stupid question but I'm going round in circles I do have access just wish I could find the bloody thing. Say if I was looking for bulletin TAUS0613183EN00 where would you search for it ?

If I log in to the infohub I can see the "Knowledge Base (PBE Internal)" which seems aload of pants and the KMBS UK Support which doesnt seem much better am I in the completely wrong place ?

Cheers.

[hosman80]

-click on the service tab.
-then the ssd(dna,drivers,msds) link on the left.
-click on Continue on to the ssd home page.
-another window will open and you will see the knowledgebase tab.

[fishleg]

I'm having trouble finding the service tab I guess I'm on the wrong part of the website.

If I login in to the infohub(https://infohub.konicaminolta.eu/) where do I go from there ?

Cheers.

[hosman80]

actually, you have the wrong website, you have to use www.mykonicaminolta.com, use your id and password and then you will see the service tab.

[Bizwork]

Hi,
Here's the information regarding the tech report.
Background, streaks, toner misting, and/or excessive toner build up in the recycler unit.

CAUSE: Failed toner recycling auger assembly attached to the rear of the drum carriage and/or insufficient sealing of the developing unit causing toner misting onto the charging corona unit.

SOLUTION: Install the following:
1. Toner Packing Countermeasure Kit (p/n 26NA-K040FOC).
Note: Technical Bulletin 9A indicates that only 4 mylars are to be removed from collect cover/C. This is incorrect, remove ALL mylars from collect cover/C.
2. Charging Corona Soilage Countermeasure Kit 1 (p/n 26NA-K010FOC) and Kit 2 (p/n 26NA-K020FOC).
3. Due to timing changes in M1 (Main motor) it is critical that level 32 System firmware and level 31 Image firmware or higher be installed when performing this modification.
Notes:
1. Please refer to 7020/7025/7030/7035 Technical bulletin # 9 (MODIFICATION KITS) for the complete installation procedures and for the proper parts ordering procedures. To view this PDF hyperlink, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[Adobe - Adobe Reader download - All versions URL ]]Adobe - Adobe Reader download - All versions
2. Be sure to reset drum and developer/PM counters when either is replaced.
a. Drum counters can be reset in both 36 mode (8. COUNTER CLEAR) and 25 mode fixed parts counter (4. PARTS COUNTER).
b. When developer is replaced both PM counter [25 mode (2. PM COUNT/CYCLE)] and developer fixed parts counter [25 mode (4. PARTS COUNTER)] should be reset.
3. To help alleviate unnecessary copy quality problems, instruct customer to pull both the small green corona cleaner and the write unit slit glass cleaner several times whenever toner is replaced.
CAUTION: The L-detection adjustment must never be performed on used developer. L-detection adjustment must only be performed after developer is replaced and before any copies are made. Developer will overtone if L-detect is performed more than once on the same developer or if copies are made prior to performing L-detect on new developer.
4. If black lines or streaking continue after installing Technical bulletin # 9 (MODIFICATION KITS), clean or replace the Charge wire (p/n 26NA25060) and Charging control plate (p/n 26NA25160) as necessary.