C550I/FS539 "Remove paper from output bin" msg.

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    Somehow it works....

    Site Contributor
    VIP Subscriber
    50+ Posts
    • Jan 2019
    • 91
    #1

    C550I/FS539 "Remove paper from output bin" msg.

    Morning all! Have a weird one I have been fighting on one unit. C550i with an FS539 attached to it. End user randomly gets the "Please remove paper from output bin" when printing or copying to tray 2 on finisher. End user waves their hand above Tray 2 and the unit continues to work correctly. Seems like this happens randomly. I found a doc on on the service portal that instructed to turn en engine switch 16 to help with this issue and issue persisted. Newest function version firmware is installed on unit and finisher. Changed out the sensors that detect paper in tray 2, changed out the tray 2 "paw" sensor. Replaced finisher with different unit and issue persists. Just reaching out to see if anyone else has run into this issue.

    Thank you!

    JC
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    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8048
      #2
      Hi JC good to see you again.
      Interesting one you have.
      Just to be sure have you ever seen this happen yourself?
      Yet another thought review this thread:
      https://www.copytechnet.com/forum/te...paper-is-there
      Last edited by tsbservice; 8 hours ago.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • Rewind!
          Somehow it works....

          Site Contributor
          VIP Subscriber
          50+ Posts
          • Jan 2019
          • 91
          #3
          Originally posted by tsbservice
          Hi JC good to see you again.
          Interesting one you have.
          Just to be sure have you ever seen this happen yourself?
          Yet another thought review this thread:
          https://www.copytechnet.com/forum/te...paper-is-there
          I have not seen or have had the unit throw the msg when on site. The end user has sent over videos and images of the message when it has happened. They even showed when they just waved their hand above tray 2 and it started working again. It almost seems as if the command to raise the tray to the top at the start of the next job is not being executed. Thank you for the thread link, the message always points to tray 2 on the unit im dealing with. They do use tray 3 for fax reporting, and it does have the output sensor on tray 3 installed. Im thinking maybe I am getting some wierd commands going to the wrong places. Will check on this tomorrow and will udpate.

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            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 8048
              #4
              Seems you covered all basics.
              Second finisher with same problem is unlikely I have not seen this but will follow your thread as I know you will find it.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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