Bizhub C351

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  • Vesigoth
    Trusted Tech
    100+ Posts
    • Mar 2008
    • 133

    #1

    Bizhub C351

    Unable to receive faxes. Transmitting ok. The fax board is sensing a a fax comming in I can hear the handshake but then I get a error message " job completed inproperly check the log. R25". Any ideas would be helpful. Thanks.
  • pepper38_cnd
    Field Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2005
    • 1076

    #2
    That is an ECM error there may be noise on the line, are they sharing the line with DSL? If so install a filter. Try turning off ECM
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

    Comment

    • Vesigoth
      Trusted Tech
      100+ Posts
      • Mar 2008
      • 133

      #3
      Thanks for your help Pepper38. I'll check that out.

      Comment

      • masterteknicion
        Technician
        • Jan 2009
        • 48

        #4
        Make sure the marketing area for the fax is set to US.

        Comment

        • Vesigoth
          Trusted Tech
          100+ Posts
          • Mar 2008
          • 133

          #5
          Thanks mastertecnicion. It's set to US. Good guess though. I've run into that problem more than once too.

          Comment

          • dudley
            Technician

            50+ Posts
            • Jul 2007
            • 84

            #6
            make sure that your not on VOIP. really screws up the ECM

            Comment

            • Vesigoth
              Trusted Tech
              100+ Posts
              • Mar 2008
              • 133

              #7
              Bizhub C351

              After all that I found the HDD was unset Thanks for the help guys.

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