C360i - ID and Print as wrong user

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1977
    #1

    C360i - ID and Print as wrong user

    Have a weird issue with a C360i

    Its got Device ID and Print enabled

    about 40 users

    the first user i registered lets call Johan

    im having a problem where multiple users print jobs get to copier incorrectly tagged as coming from Johan so when they go to release it fails.

    If they go into print preferences and check username its defintley not Johan its thier own username.

    Once they go check (and not change anything) then print again it correctly stores it in that users ID/Print box


    Its like the copier is just allocating it to the first registered user by mistake.

    Any ideas?
    Tags: copier, print, user, users
    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2588
      #2
      Re: C360i - ID and Print as wrong user

      Does your machines firmware level match your print drivers? The i Series machine have multiple issues when "the latest and greatest" firmware / drivers are not installed. You can check version levels in the release notes of drivers or firmware.


      Failing to plan is planning to fail!!!

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580
          #3
          Re: C360i - ID and Print as wrong user

          Is the driver on a server and shared? If so you may have set a preference that is being pushed to the users by default. Also, take a moment and explain everything you setup to get ID and Print to work..Trying to check if you left out a step. E

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Re: C360i - ID and Print as wrong user

              Originally posted by emujo2
              Is the driver on a server and shared? If so you may have set a preference that is being pushed to the users by default. Also, take a moment and explain everything you setup to get ID and Print to work..Trying to check if you left out a step. E
              good point. it is shared from server i will call and ask if that field is blank on server.

              would be strange if it had Johan's name there as he has nothing to do with the IT department.

              Does your machines firmware level match your print drivers?
              its on G00-M2 v2.2
              running universal driver since that was more current than the specific model driver released last year but im thinking maybe i should stick with the model specific driver

                Comment

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