Good evening all!
About 6 months back we had a c450i periodically have its op panel go dark, but the touchscreen would still register. This wasn't a backlight issue. Ended up replacing the Op panel and Usb C to the mfpb. Prior to me replacing it another tech went out there, "hit" the op panel and it came back to life, couldn't replicate it after but still resat the connection inside.
Since then firmware was updated to M2.
They placed a service call for the opposite, screen has life but the touchscreen periodically doesn't register until they let it sit for a while or reboot, it'll still print while its having issues.
Already confirmed its not a waking up from sleep issue, it happens when they're on the copy screen as well. Have another op panel ready but want to check if there's something else someone has found.
Feel like I'll be fighting this to something random like the CPUB
About 6 months back we had a c450i periodically have its op panel go dark, but the touchscreen would still register. This wasn't a backlight issue. Ended up replacing the Op panel and Usb C to the mfpb. Prior to me replacing it another tech went out there, "hit" the op panel and it came back to life, couldn't replicate it after but still resat the connection inside.
Since then firmware was updated to M2.
They placed a service call for the opposite, screen has life but the touchscreen periodically doesn't register until they let it sit for a while or reboot, it'll still print while its having issues.
Already confirmed its not a waking up from sleep issue, it happens when they're on the copy screen as well. Have another op panel ready but want to check if there's something else someone has found.
Feel like I'll be fighting this to something random like the CPUB
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