C454e + C454 Crashing

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  • Kenny
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 529
    #1

    C454e + C454 Crashing

    Hi guys,

    have x2 machines that crash when using it, (different sites)

    have replaced SSD's + HDD's for both but still not worked, ran latest firmware for both.

    thinking on trying MFP but want to know if there is anything else to try before that?
    Tags: firmware, latest, mfp
    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2459
      #2
      Re: C454e + C454 Crashing

      How do you define crashing? Do they stall completely? Are there any errors logged? How's the battery voltage?

      Does the CPU cooler/fan looks healthy?

      Bad print jobs or network garbage (IP conflicts etc.) can also cause software crashes.

        Comment

        • Kenny
          Senior Tech

          Site Contributor
          500+ Posts
          • Jun 2009
          • 529
          #3
          Re: C454e + C454 Crashing

          Originally posted by Gift
          How do you define crashing? Do they stall completely? Are there any errors logged? How's the battery voltage?

          Does the CPU cooler/fan looks healthy?

          Bad print jobs or network garbage (IP conflicts etc.) can also cause software crashes.


          There are no error codes, you turn the machine on then crashes after 3 mins of so so you cant select anything on the control panel, machine says its offline in till reboot and goes through it again.

          there are currently no IP conflicts with machines

            Comment

            • Gift
              Service Manager

              1,000+ Posts
              • Mar 2011
              • 2459
              #4
              Re: C454e + C454 Crashing

              Originally posted by Kenny
              There are no error codes, you turn the machine on then crashes after 3 mins of so so you cant select anything on the control panel, machine says its offline in till reboot and goes through it again.

              there are currently no IP conflicts with machines
              Ah OK - at least it's reproduceable. What happen if you test it without LAN conenction? In case it works fine the next step is to test with a LAN conenction to your laptop. If it works fine you prooved the origin of the problem must be related to the customers network. The only thing you might try is disabling any unneccesary protocols and stuff like WSD.

                Comment

                • Kenny
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jun 2009
                  • 529
                  #5
                  Re: C454e + C454 Crashing

                  Originally posted by Gift
                  Ah OK - at least it's reproduceable. What happen if you test it without LAN conenction? In case it works fine the next step is to test with a LAN conenction to your laptop. If it works fine you prooved the origin of the problem must be related to the customers network. The only thing you might try is disabling any unneccesary protocols and stuff like WSD.
                  hi pa;l, just to let you know it was MFP board

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2459
                      #6
                      Re: C454e + C454 Crashing

                      Originally posted by Kenny
                      hi pa;l, just to let you know it was MFP board
                      cool, thanks!!

                        Comment

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