1) How do I know if the guideplate modification Part# A00J-P002 is installed on our copier?
2) We have about 150,000 b/w and 50,000 color on a C550. We are experiencing a paper jam that is occuring right before the exit roller #2 (the jam code is 13) It does not occur every time but maybe every 50 pages.
I checked the PS39 sensors, paper type, paper path, and cleaned rollers. Any other ideas.
Thanks!
Brent
2) We have about 150,000 b/w and 50,000 color on a C550. We are experiencing a paper jam that is occuring right before the exit roller #2 (the jam code is 13) It does not occur every time but maybe every 50 pages.
I checked the PS39 sensors, paper type, paper path, and cleaned rollers. Any other ideas.
Thanks!
Brent