CD312 / CD313 bizhub c3020i

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • occus
    Trusted Tech

    250+ Posts
    • Jul 2013
    • 317
    #1

    CD312 / CD313 bizhub c3020i

    Have any of you ever had this problem?

    The +3320i is about 1 year old and 6 months ago I had error CD313 which was only fixed by replacing CPUB.
    Now the customer is reporting error CD312. According to the manual CD3XX, the non-volatile memory should be deleted, but this is not possible because the device does not allow it, not the normal and not the advanced. But more is not mentioned in the manual.

    Then I also have a bizhub c250i that also had the error CD313 and this manual tells me more...
    1. replace TPMB (replaced without success)
    2. replace CPUB (that fixed the error code)
    ...3 if not replace Baseboard.

    Unfortunately, in the meantime I also had a call that the device freezes and the display hangs... I loaded the firmware and updated the boot program. Since then I've been waiting for a call back... about 1 month.
    Tags: call, cd313, error, manual, replace
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7912
      #2
      Re: CD312 / CD313 bizhub c3020i

      First machine I would run reset firmware if anything else can be done.
      Second one, will wait as it seems you fixed the error and freeze.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Max
          Senior Tech

          500+ Posts
          • Oct 2011
          • 546
          #3
          Re: CD312 / CD313 bizhub c3020i

          Hi. Did you put back machine and type number after you replaced the CPU board? You can also remove the SSD and replace it with an sd card. This way you can exclude the SSD. Remember to change the storage type to an sd card. I had to replace several CPU boards to fix the freezing issues with success. The CPU board has been modified, it is possible you had the old version too.

            Comment

            • REGSIS
              Trusted Tech

              250+ Posts
              • May 2016
              • 434
              #4
              Re: CD312 / CD313 bizhub c3020i

              Run the diagnostic tool which will show you the problematic component. (either the CPU board or SDcard/SSD storage)
              Update FW imediately and recover data (if asked).
              Done.

                Comment

                • occus
                  Trusted Tech

                  250+ Posts
                  • Jul 2013
                  • 317
                  #5
                  Re: CD312 / CD313 bizhub c3020i (solved)

                  The tool has never worked for me and not in this case either.


                  I opened a ticket (KM) and the only stupid question was whether I installed the board from a 3350i, otherwise the error would not be possible.. "Replace TPM chip" ...ok, thank you very much for the excellent support.
                  Then, as always, on your own...

                  Replaced the baseboard, and then checked at the same time whether the annoying on off on from the CPU fan was fixed, yes it was! It doesn't need any special firmware or anything. All new baseboards with new part.nr has fixed the Problem. But unfortunately you still notice how the device still starts every few seconds (not the motors, but the electronics and the fax loudspeaker or something makes a popping noise). Unfortunately, this is still very bad if the device starts up again and again. Then simply in admin mode save energy (high, active, deactivated) to deactivated and then you finally have peace.

                  Now on with the repair...
                  Unfortunately, I had to find out that I still had various hangers on the display, so the CPUB was exchanged again. The device runs wonderfully and got the data back and the next time i have restarted the device it was completely dark. No more power.
                  Ok no i whish i whish i had never sold this crap... ordered a new Power Supply.

                  In hindsight I have to mention I heard a slight singing noise from the power supply. But since I was busy with the other boards I didn't focus on it. I haven't heard that from any other +3320i yet.
                  The device is now running and I hope I no longer have to visit the customer for this device.

                    Comment

                    • avecosat
                      Trusted Tech

                      250+ Posts
                      • Jun 2012
                      • 303
                      #6
                      Re: CD312 / CD313 bizhub c3020i

                      Me with CD312 change the CPUB and update to Q6 KM says that it is a great firmware, may God catch us confessed .....

                        Comment

                        Previous template Next
                        Working...