Bizhub C3120i SMTP Problem

[zach93]

Re: Bizhub C3120i SMTP Problem

What was the solution for this? Having the same issues and cannot figure it out.

I got it to work for me. My issue (as dumb as it was) was copying the Google Apps password from the pop-up (after enabling 2 factor) and pasting it into the password box for the SMTP settings wasn't working. I needed to instead paste it into another text box first (chose my browser), then paste it into the normal password box for whatever reason. Not sure if there was a weird character thing or not.

Following the settings from this helped: https://kmbscore.service-now.com/kb?...icle=KB0010456

[zach93]

Re: Bizhub C3120i SMTP Problem

What was the solution for this? Having the same issues and cannot figure it out.

[copier tech]

Re: Bizhub C3120i SMTP Problem

Problem was in Gmail ( SMTP Settings )

Can you be more specific ?

[Imp]

Re: Bizhub C3120i SMTP Problem

Problem was in Gmail ( SMTP Settings )

[KMFLT3CH]

Re: Bizhub C3120i SMTP Problem

Update**

Problem Resolved

And what was the solution?

[Imp]

Re: Bizhub C3120i SMTP Problem

Update**

Problem Resolved

[KMFLT3CH]

Re: Bizhub C3120i SMTP Problem

Are you using Gmail on Bizhub C3120i ?

Im using Gmail on C227 without any problem , i have problem only with C3120i

Me personally? No. If you've done all the settings correctly than it sounds like it's a software limitation or missing security setting only on the re-badged printers? I have many different KM branded models old and new still using Gmail. I can't think of any re-badged printers in my area that have Gmail set up on it, IT dept. usually don't bother with the smaller machines and limit scanning to the larger MFPs.

[Imp]

Re: Bizhub C3120i SMTP Problem

Is it using the same account?

check gateway and DNS settings

yep im using same account DNS and Gateway works without any problem

[Imp]

Re: Bizhub C3120i SMTP Problem

Gmail still works just fine, I have numerous customers using their own private Gmail account to scan on their bizhubs. You need to have 2-factor authentication enabled and create an App Password under the Google account's security settings. The App Password must then be input in the MFP.

KMBS USA made a handy dandy guide on how to do all this and configure the MFP: Scan to Gmail Using 2 Step Verification and App Password

Are you using Gmail on Bizhub C3120i ?

Im using Gmail on C227 without any problem , i have problem only with C3120i

[copyrooks]

Re: Bizhub C3120i SMTP Problem

this model is a different animal from the other Konica models. There's a checkbox about Certificate verification. Uncheck it to see if it goes through.

[KMFLT3CH]

Re: Bizhub C3120i SMTP Problem

Gmail still works just fine, I have numerous customers using their own private Gmail account to scan on their bizhubs. You need to have 2-factor authentication enabled and create an App Password under the Google account's security settings. The App Password must then be input in the MFP.

KMBS USA made a handy dandy guide on how to do all this and configure the MFP: Scan to Gmail Using 2 Step Verification and App Password

[Mitch Barron]

Re: Bizhub C3120i SMTP Problem

Gmail requires two factor auth ON then setup a apps password for the copier

BSM2, to my knowledge Gmail doesnt work any more for printers to be able to scan to email. that is why we been using office365

are you been using gmail smtp to authenticate on your end?

[bsm2]

Re: Bizhub C3120i SMTP Problem

I already have google 2 factor authentication there

Is it using the same account?

check gateway and DNS settings

[Imp]

Re: Bizhub C3120i SMTP Problem

I already have google 2 factor authentication there

[bsm2]

Re: Bizhub C3120i SMTP Problem

Gmail requires two factor auth ON then setup a apps password for the copier