Bizhub C3350i paper jam 99-01

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  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7927
    #1

    Bizhub C3350i paper jam 99-01

    Hi guys as a title says. Machine is not new but has only 4k counts.
    We had some jams before and put modified parts in registration section. 99-01 is controller jam.
    It did it once today as the machine failed to get the paper out of tray but customers reported other two jams they removed paper from the right machine side. What do you think? Is it possible as of some A3 i models the gap where paper is pulled from tray to be inconsistent due warped parts. We didn't do many tests today just swapped paper tray from another working machine to be sure tray isn't somehow involved. Any ideas are welcome and appreciated. We have to stop this jamming as machine is in place where opening side door isn't easy task for a lady 😂
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.
    Tags: jams, machine, paper, parts, tray
    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2571
      #2
      Re: Bizhub C3350i paper jam 99-01

      99-01 is also a paper size error, indicating something of with the timing or tray settings. Could try changing the paper size from auto size sensing to manual/static setting. This little shit box uses the main motor to drive the bypass and tray 1, do you get jams from the bypass? You mentioned its tight but if jamming from both sources I would look at main motor.


      Failing to plan is planning to fail!!!

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        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7927
          #3
          Re: Bizhub C3350i paper jam 99-01

          Thanks for replying. This machine is in senior manager's office so we have to pull it out for extensive tests as it won't jam frequently at all. Currently I'm looking for ideas/feedback/solutions of what and how to do/check/change next time when we're back
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • KMFLT3CH
              Trusted Tech

              100+ Posts
              • May 2017
              • 217
              #4
              Re: Bizhub C3350i paper jam 99-01

              Had the exact same problem on a fairly new C4050i, something was binding up causing intermittent 99-01 jam codes, machine kept thinking the paper was the wrong size.

              Replaced the entire paper feed/conveyance unit and Bob's your uncle. Part # AAJRR71422

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