[Error Code] Konica C14000 recurring C-3105 error code problem

[tyruschen]

Hello,


We installed the C14000 machine last December, and since then, we've encountered several issues with it. Yesterday afternoon, halfway through a print job, we suddenly encountered error code C-3105. Even after rebooting the machine, the same code persisted. This morning, an engineer came to repair it, and we managed to print for half a day until the same code appeared again at six in the evening. We use paper weighing around 120g and with lengths within 488mm, nothing particularly thick or long. We're puzzled why the same error code keeps appearing. I've seen online that users of other Konica models have faced similar recurring issues with the same code. I wonder if anyone has identified the root cause and found a solution. Any insights or experiences shared would be greatly appreciated. Thank you!

[Afanasy]

Re: Konica C14000 recurring C-3105 error code problem

Hello, this is a code for the belt steering, your engineer should check the front of fusing unit connector, do a service check of fusing stearing sensors and stearing home sensors and the steering motor. And let him check the fulcrum at the top of the fusing unit; on C6100 devices it is often dirty and does not allow the bearing to react quickly. And one more point is condition of the steering actuator: check burrs may appears, but it usualy appears on a large counter.

[tyruschen]

Re: Konica C14000 recurring C-3105 error code problem

Hello, this is a code for the belt steering, your engineer should check the front of fusing unit connector, do a service check of fusing stearing sensors and stearing home sensors and the steering motor. And let him check the fulcrum at the top of the fusing unit; on C6100 devices it is often dirty and does not allow the bearing to react quickly. And one more point is condition of the steering actuator: check burrs may appears, but it usualy appears on a large counter.

Hi Afanasy,

Thank you very much for your help! The same error occurred for the third time last night, and the engineer brought new fusing belt and fusing unit this morning to replace them. After the replacement, we are back to work. I hope it will solve the problem once and for all. I will discuss the information you provided with the engineer. Thanks again!

[ITobiTA]