KM Acount Track

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  • scanmc
    Trusted Tech

    Site Contributor
    100+ Posts
    • Mar 2015
    • 171
    #1

    [Misc] KM Acount Track

    I have a customer that wanted to keep track of both B&W\color copies & prints for two different departments within the building (sales & service). I had no problem setting it up the copy side but having an issue when trying to print. I was able to verify the code in the driver on the first computer and print with no issues. Moving on to the second pc it says unable to verify and therfore this user is not able to print. My question is. Are the login codes to verify to print only good one pc or is there a way to set up a group # so that all copies & prints show up on the report for evereyone in that department?

    Hope this makes sense.

    Thanks
    Tags: copies, print, prints, track, verify
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5442
      #2
      Re: KM Acount Track

      when ive seen that either the wrong driver or acct track isn't enabled in the driver or the pc is using WSD instead of the IP right way :P
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1971
          #3
          Re: KM Acount Track

          Originally posted by Synthohol
          when ive seen that either the wrong driver or acct track isn't enabled in the driver or the pc is using WSD instead of the IP right way :P
          ive broken account tract by upgrading the function version higher than driver supported

          pretty sure driver wont let you type a account code if the driver doesnt think account track is activated

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5445
              #4
              Re: KM Acount Track

              You need to setup user authentication for all the individual users regardless of the department. Then setup account track for the departments.
              The user will first need authenticate by entering there user authentication and then enter the account track code for the department the printing gets billed to.

              Sometimes you will be not be able to get the verification from the driver but it will still work it has to do with the SNMP protocol that is not working in both directions it could be a fire wall issue or some other restriction. I have found that switching the SMNP protocol on or off on the machine itself can make a difference.
              Its crucial that you use the latest correct driver. Like the the 558 and 558e is not the same driver and authentication will not work.

              Its a pain to enter both the user and account details so I make sure that the list function for user auth is enabled and account tack to use password only.
              Using the NFC function works great in this case. You only need to swipe your smart phone over the NFC logo and it logs in with one action. That is if you use ID&Print. Recommended in my opinion.
              Whatever

                Comment

                • Copier Addict
                  Aging Tech

                  Site Contributor
                  10,000+ Posts
                  • Jul 2013
                  • 12997
                  #5
                  Re: KM Acount Track

                  Originally posted by scanmc
                  I have a customer that wanted to keep track of both B&W\color copies & prints for two different departments within the building (sales & service). I had no problem setting it up the copy side but having an issue when trying to print. I was able to verify the code in the driver on the first computer and print with no issues. Moving on to the second pc it says unable to verify and therfore this user is not able to print. My question is. Are the login codes to verify to print only good one pc or is there a way to set up a group # so that all copies & prints show up on the report for evereyone in that department?

                  Hope this makes sense.

                  Thanks

                  Are they on the correct network?

                    Comment

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