Total Counter incorrect Bizhub 250 / MP1025

[Setright]

Hi All!


I hope someone can shed some light on why the "Total Counter" displayed by pressing the Utility/Counter key in no way AT ALL matches the mechanical counter.

I am not talking about a few pages, but thousands. A machine that has run 150,000 pages on the mechanical counter might read 35000 on the display. I don't get it ???

The itemised totals for copy and print add up to roughly the mechanical counter.

[tech51]

Most likely the firmware is old, update the msc and printer firmware to the lates then the counters should match.

[Setright]

Well, I will try this with the one have in our own office, but I do have a lot of clients with this problem.

I just didn't think that firmware would responsible for this since the counter data should be on the NV-RAM...and in THEORY not related to firwmare.

[Setright]

Sorted!


Upgrading one step to the latest - GZ0-70 - made the total the correct sum ...on our own machine. Even if it doesn't quite match the mechanical counter, this will do nicely.

Thanks

[rocky246]

This was a known firmware problem. KonicaMinolta started shipping new firmware with machines after it was discovered. The total counter would reset at 65000 copies. Bulletin #5359 on their website.