Can't switch imaging units between machines?

[Guest]

Hello,

I've probably stumbled upon a rather common problem...

We recently sold an imaging unit from a CF2002/3102 machine that we no longer use. The problem is that the customer says that his machine won't accept the unit as full. Apparently, this is by design as Minolta's technical service also confirmed to him that it's not possible to switch components between machines.

As I understand, it is somehow possible to "reset" an imaging unit. I find it surprising this has to be done at all, because there appears to be no technical reason for a fully functioning imaging unit to no longer work.

Could any of you point us in the right direction?

[minimerlin]

Hello,

I've probably stumbled upon a rather common problem...

We recently sold an imaging unit from a CF2002/3102 machine that we no longer use. The problem is that the customer says that his machine won't accept the unit as full. Apparently, this is by design as Minolta's technical service also confirmed to him that it's not possible to switch components between machines.

As I understand, it is somehow possible to "reset" an imaging unit. I find it surprising this has to be done at all, because there appears to be no technical reason for a fully functioning imaging unit to no longer work.

Could any of you point us in the right direction?

Was the Image unit a used one from your machine ? If so then you should not expect the customer to see it as FULL as it will not be! The only way to get a full unit is to buy a new one! If you rechip and sell as new then that could be fraud!

[Serhat]

The customer was looking on a local ebay for a used imaging unit and I happened to have one that was barely used. Naturally, I did not charge full price and the customer was happy with the deal.

What the customer was not happy with is that his machine won't accept the unit at all. It doesn't work. It still says "replace imaging unit". Thus, the unit is effectively useless. There is no logical reason why one cannot put a unit that was paid full price for in another machine.

That's why I suggested we ask experts on this forum if they can offer any advice.

I hope that someone with a less negative mindset can respond with something more intelligent.

[minimerlin]

The customer was looking on a local ebay for a used imaging unit and I happened to have one that was barely used. Naturally, I did not charge full price and the customer was happy with the deal.

What the customer was not happy with is that his machine won't accept the unit at all. It doesn't work. It still says "replace imaging unit". Thus, the unit is effectively useless. There is no logical reason why one cannot put a unit that was paid full price for in another machine.

That's why I suggested we ask experts on this forum if they can offer any advice.

I hope that someone with a less negative mindset can respond with something more intelligent.

Thanks for your concern as to my intelligence, I will no bother to lower myself by replying to your rudeness. I was stating the facts. It is obvious that the customers machine had displayed the Replace Image Unit message and therefore the only way to clear it is ...To fit a new or reset unit. It is not possible for a used one that has already been in one machine to reset this message in another machine. The customer needs to understand his machine as well.

[Serhat]

It looks like I ran into the forum troll?

Please, we would appreciate any serious answers from other people.

[Stirton.M]

You had a serious response from a serious tech.

Here is another.

Your image unit that you sold has a chip on it.

When you used it, your machine triggered a reset in its internal counter and changed a bit setting on the IU itself. This IU is considered "used" and will not reset another count cycle on any machine.

You could of course, purchase a chip reset device, seen advertised on this site.

Or give the person you sold the unit(s) too back and let them purchase from a legitimate KM supplier.

[minimerlin]

It looks like I ran into the forum troll?

Please, we would appreciate any serious answers from other people.

Well thankyou kind sir..do not expect to get any further assistance from me!

[minimerlin]

You had a serious response from a serious tech.

Here is another.

Your image unit that you sold has a chip on it.

When you used it, your machine triggered a reset in its internal counter and changed a bit setting on the IU itself. This IU is considered "used" and will not reset another count cycle on any machine.

You could of course, purchase a chip reset device, seen advertised on this site.

Or give the person you sold the unit(s) too back and let them purchase from a legitimate KM supplier.

Thank you for your support, may I second your suggestions ref the above!

[Serhat]

You could of course, purchase a chip reset device, seen advertised on this site.

I think that is the best option. We will look into that. It should also help him get more lifetime out of his other units. The machine is EOL anyway, so there's no "real" harm he can do to it.

Or give the person you sold the unit(s) too back and let them purchase from a legitimate KM supplier.

I've offered to take the unit back, but he sees it as a waste to not recycle an otherwise fully functional unit. It would be a shame if I'd just have to dispose of the unit.

minimerlin: perhaps this was a case of miscommunication. I understood from your initial response that you considered the possibility that I was trying to scam my customer. I found that very offensive. But if I misread this, then let me apologize for that.

[ebm]

This forum has gone to the dogs! Filled with cheapa** end users and unauthorized third party wannabees. Soooo sad! I mostly come here for the games lately.

[minimerlin]

minimerlin: perhaps this was a case of miscommunication. I understood from your initial response that you considered the possibility that I was trying to scam my customer. I found that very offensive. But if I misread this, then let me apologize for that.

Apology accepted! Thank you Serhat.

[Serhat]

This forum has gone to the dogs! Filled with cheapa** end users and unauthorized third party wannabees. Soooo sad! I mostly come here for the games lately.

Where does this hostility come from?

I certainly don't deserve it: all I wanted to do was to recycle some of the components of an EOL machine that would otherwise have burdened the environment.

Is that so offensive to you?

[laserman06]

Can we all just get along?

[Serhat]

Can we all just get along?

Well, I for one am still curious what caused the hostility in the first place.

To me, it seemed both logical and ethical to opt for recycling, rather than pollution.

[fixthecopier]

Hello,

I've probably stumbled upon a rather common problem...

We recently sold an imaging unit from a CF2002/3102 machine that we no longer use. The problem is that the customer says that his machine won't accept the unit as full. Apparently, this is by design as Minolta's technical service also confirmed to him that it's not possible to switch components between machines.

As I understand, it is somehow possible to "reset" an imaging unit. I find it surprising this has to be done at all, because there appears to be no technical reason for a fully functioning imaging unit to no longer work.

Could any of you point us in the right direction?

This would be a guess, but maybe the way you worded the first post got the first response like it did. This forum gets a lot of end users trying to cheat the system for one reason or another. To answer the question you ask... The units are timed, by page count in most cases, to be changed BEFORE they cause a quality problem. This way end users can change the easy stuff themselves. Let me ask you this, "If the machine runs until the units fail, will you know what to change when your green is not as green as it used to be? Is it the yellow or the cyan? When units fail, people call in work orders and then get pissed when they get charged and all they had to do was change a cartridge. That is why the machine tells you to change them, it knows more than the operator. Hope this helps, have a good new year.