The call was for toner. When I got there, the machine had plenty. This Bizhub C30P is only a few months old with 4500 prints. The problem is that the machine is not putting down any cyan. I would assume the cyan image unit failed, but I have never seen it like this. I told the customer they had to place a warrenty call so I could get a call number and I would be back. Has anyone had a unit fail like it is not moving or being charged?
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking -
In a word, yepColor is not 4 times harder... it's 65,000 times harder.
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it. -
I've had a cyan and magenta unit do this since we started selling these. The customer should be able to warranty the units themselves.Parts: Its what your copier craves!Comment
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