Customer tells me she has to UNPLUG the machine to get rid of the paper jam code. Latest firmware is installed.
Thanks in advance,
OC
Thanks in advance,
OC
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Might be a faulty sensor or sticky flag. Look up the jam event code in history, that will indicate which one to look at."Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
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Well first thought is that it is the customer telling you this! Have you seen the problem? If not the customer is probably not opening and closing everything the machine wants, such as the paper trays. No feed jam? Wants tray checked? Just a thought.sigpicComment
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You need to go to the machine. If it is doing as the customer reports, a good a place as any to begin looking, after the basic resets, is the actuator on the fixer. If its shaft has buckled, there is no free movement of the actuator, it will throw up a jam code and will not reset.Comment
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