C253 user authentiation on Mac osx.6

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  • lanierboy
    Trusted Tech

    100+ Posts
    • Apr 2008
    • 148
    #1

    C253 user authentiation on Mac osx.6

    I have a customer that has a C253 and mac 10.6 machines.

    i cannot get the machine to print when user authentication is enabled (all the pc's work fine) the only way i can get the mac to work is to enable print without authentication.

    I have used the latest 5.4.5 driver but still NG.

    any thoughts??

    thank you
    Tags: ali, business, konicaminolta, occur, printer driver, s 1, user authentication
    • Stirton.M
      All things Konica Minolta

      1,000+ Posts
      • Oct 2009
      • 1804
      #2
      Konica Minolta Business Solutions. Business Products, Printers & More.


      Unfortunately, there is no mention of 10.6 on the SSD support information regarding authentication. You may have to initiate a trouble ticket to KM for a solution to this if the above information doesn't help.
      "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
      ---Groucho Marx


      Please do not PM me for questions related to Konica Minolta hardware.
      I will not answer requests or questions there.
      Please ask in the KM forum for the benefit of others to see the question and give their input.

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        • pepper38_cnd
          Field Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2005
          • 1076
          #3
          When you set up the printer on the Mac you have to point it at the driver in the Library, not the KonicaMinolta folder. If you do not choose it from the Library where all the other printers are located you will not have full functionality of the printer. Authentication and finishing options are the most common options that are missing if you did not choose the driver from the correct location.
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