BizHub C250 Scan > FTP (folder cannot be found)

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  • immortalvegan
    Technician
    • Mar 2010
    • 14
    #1

    BizHub C250 Scan > FTP (folder cannot be found)

    When trying to scan to FTP I get the message...
    Job has been done improperly, check the log

    log says...
    deleted due to error...
    folder cannot be found.

    Is this "folder" referring to the "file path" in my FTP address book or One Touch set-up?
    **attached screen capture

    Should it match the "root folder" in the FTP utility settings on my PC?

    I have tried every option I can think of.

    Thanks,
    Chris
    Attached Files
    Tags: address, address book, attached, bizhub, bizhub c250, book, business, c25, c250, check, error, file, folder, ftp, google, message, mrwho, option, path, root, sca, scan, scan-to-ftp, screen, set, settings, touch, utility, work, wrong
    • mrwho
      Major Asshole!

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 4299
      #2
      Try to put "/" or "." (minus the quotes) on the file path.
      ' "But the salesman said . . ." The salesman's an asshole!'
      Mascan42

      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
      Ibid

      I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • cobiray
          Passing Duplication Xpert

          1,000+ Posts
          • Mar 2008
          • 1199
          #3
          If that doesn't work, just try /shared folder as it would appear in the directory. You do have the folder shared, right?
          the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
          Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
          Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

            Comment

            • immortalvegan
              Technician
              • Mar 2010
              • 14
              #4
              YES That worked!

                Comment

                • mrwho
                  Major Asshole!

                  Site Contributor
                  2,500+ Posts
                  • Apr 2009
                  • 4299
                  #5
                  What worked?
                  ' "But the salesman said . . ." The salesman's an asshole!'
                  Mascan42

                  'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                  Ibid

                  I'm just an ex-tech lurking around and spreading disinformation!

                    Comment

                    • RShea
                      #6
                      I too have the same error and wondering what exactly worked. I have tried multiple suggestions made and doing something "wrong" still. / or \ in front of the share name, the full path, . in front of the share, creating a new folder on the PC with the folder name of Scans and a share name that is the same.

                        Comment

                        • mrwho
                          Major Asshole!

                          Site Contributor
                          2,500+ Posts
                          • Apr 2009
                          • 4299
                          #7
                          Originally posted by RShea
                          I too have the same error and wondering what exactly worked. I have tried multiple suggestions made and doing something "wrong" still. / or \ in front of the share name, the full path, . in front of the share, creating a new folder on the PC with the folder name of Scans and a share name that is the same.
                          But are you talking about Scan-to-FTP or Scan-to-SMB? Although they may seem the same, they are in fact completely different.
                          ' "But the salesman said . . ." The salesman's an asshole!'
                          Mascan42

                          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                          Ibid

                          I'm just an ex-tech lurking around and spreading disinformation!

                            Comment

                            • RShea
                              #8
                              Originally posted by mrwho
                              But are you talking about Scan-to-FTP or Scan-to-SMB? Although they may seem the same, they are in fact completely different.
                              Either, I have done 1 button with the FTP and using the FTP Utility on the unit and an SMB Scan. The unit had an SMB setup from the previous owner that I modified and set up similar with settings following the Braden Business Systems document at this link:

                              Quick Guides (Quick Guides for both SMB Scanning and the FTP in their list)
                              as well as a second link with a guide on the web for Windows XP I also found via Google).

                                Comment

                                • immortalvegan
                                  Technician
                                  • Mar 2010
                                  • 14
                                  #9
                                  just a plain '/' registered on the machine, sends the scans into the folder specified in the FTP utility settings on the PC.

                                    Comment

                                    • RShea
                                      #10
                                      Thank you for the clarification- both my buttons are working SMB and FTP as soon as I used only the "/" as the FTP Utility has the path etc. to the actual location on the computer.

                                        Comment

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