Bizhub C500 Error Code J73-02

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  • jsolo
    Technician
    • Feb 2009
    • 21

    #1

    Bizhub C500 Error Code J73-02

    Can't clear the code. The console says to check/clear paper from the finisher, but there's no paper in the finisher. Tried cycling power - no effect. Not sure what to do next. Please help.
  • RRodgers
    Service Manager

    1,000+ Posts
    • Jun 2009
    • 1947

    #2
    Turn the knobs, there are some places for the paper to hide that ya just don't see. Do you have a punch unit installed on this box? Sometimes the sensors for the punch unit need to be re-adjusted.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

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    • jsolo
      Technician
      • Feb 2009
      • 21

      #3
      There's no punch unit. Turned the knobs. Passed a sheet thru the paper path from console exit to the fold/staple unit. Didn't find any paper. Didn't clear the code. The display keeps flashing location 16. Any other ideas?

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