Bizhub c352 scan time wrong

[Stirton.M]

If I recall, the copier can adjust itself automatically. The setting is off by default however. This is a function of user administrator mode, system settings. It is NOT the responsibility of the technicians to set this for the end user.

[aesthetics1]

Dalva, I think you need to try what is being suggested. It seems that you are very persistent in blaming the konica minolta. There are no known issues with the time being off on these machines.

Please try going into service mode and RE-setting (That is, clearing and RE-ENTERING) the correct time, and date, as well as the daylight savings settings. If you do not follow this simple step, we can't help you escalate to a more advanced issue.

The fact that it is off by one hour suggests a daylight savings time issue.

If you have updated the firmware to the most recent level, please tell us what version it is. If your technician is feeling a little lazy or you got the firmware from a third party site, you may have old or outdated firmware.

Try turning off NTP completely or as was suggested above, use a different server. Isolate your problem!

The fact that the headers change when the setting is toggled leads me to believe it is working properly. I would suggest using a different SMTP server (the machines will work with Gmail, etc) to troubleshoot the problem. You haven't isolated anything as of yet with your methods.

In summary:

Tell us what firmware you are using on the machine.
Try a different SMTP server.
CLEAR and RE-SET the daylight savings and time settings.
Help US help YOU by doing a following a few simple troubleshooting suggestions!

Unrelated:

You would be surprised what some "$12,000 machines" take to work correctly in certain situations.
If you get Konica Minolta involved, they will 9 out of 10 times "boink" the machine, reset everything back to defaults, clear all data, and isolate it from your network. Once they get it to work that way, it becomes your problem again.

[albasoul06]

Description
Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes.
Solution
Refer to Bulletin #5806 for the details.

[aesthetics1]

Here is a bad copy-paste of the bulletin referenced:

KM is saying basically that the machine has no calendar and you have to manually update the time:

Effective Start DateMarch 06, 2007Reference Number5806Product CategoriesOffice Systems, Production Print SystemsProduct Models7145, 7155, 7165, 7218, 7222, 7228, 7235, 7255, 7272, 8050, bizhub 160, bizhub 161f, bizhub 180, bizhub 200, bizhub 250, bizhub 350, bizhub 360, bizhub 420, bizhub 500, bizhub 600, bizhub 750, bizhub C250, bizhub C252, bizhub C300, bizhub C350, bizhub C351, bizhub C352, bizhub C450, bizhub C451, bizhub C550, bizhub C650, bizhub PRO 1050, bizhub PRO 1050e, bizhub PRO 1050eP, bizhub PRO 1050P, bizhub PRO 920, bizhub PRO C500, bizhub PRO C6500, Di551, Di5510, Di650, Di7210, FAX2900, FAX3900, MF1600, MF1600e, MF2600, MF2800, MF3600, MF3800 SummaryDaylight Savings Time Setting CommentsService Communications 081
Version No1Publish Start DateMarch 06, 2007

SOLUTIONS SUPPORT DIVISION
Bulletin Number 5806
Date:
03/06/07
From:
SSD
Subject:
Daylight Savings Time Setting
Service Communications:
081

FOR MODELS:
bizhub 160/161f, 7218, bizhub 180, bizhub 200/250/350, bizhub 420/500, bizhub 600/750, bizhub PRO 920, bizhub PRO1050/1050P/1050e/1050eP, bizhub C250, bizhub C252, bizhub C300/352, bizhub C350, bizhub C351/C450, 8050, bizhub PRO C500, bizhub PRO C6500, Fax 2900/3900, MF1600e/1600, MF2600/3600, MF2800/3800, 7145/7222/7228/, 7235, 7255/7272, Di5510/Di7210, 7155/7165, Di551/Di650, Fiery Controllers,

PURPOSE OF BULLETIN:
INFORMATION REGARDING DAYLIGHT SAVING TIME (SUMMER TIME) COMPATIBILITY.
Due to the recent changes to the date that Daylight Savings Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes.
Three Daylight Saving Time functionality types exist:
Type 1- A calendar is embedded but does not reflect the new Daylight Saving Time.
Type 2- A calendar is embedded and will reflect the new Daylight Saving Time.
Type 3- No calendar is embedded. Clock must be manually adjusted.
Models
Functionality
Actions that need to be taken
C250
Type 3
Manually set the hour
C252
Type 3
Manually set the hour
C300/C352
Type 3
Manually set the hourFebruary 2007 cumulative time zone update for Microsoft Windows operating systems

[dalva]

I would like to step back for a moment and learn if anyone else is seeing the problem on Konica C452 and C552 models. Please perform these steps and let us know what you see.

Confirm date and time is set correct
Confirm time zone is set correct
Confirm daylight savings is set to Yes and 60 minutes
Scan and send to email a document
Note the time the email was received
Open the email (not the attachment) and note the sent time

Time received and time sent should be within minutes of each other if Konica is working properly.

If time difference is off by approximately 1 hour then you are experiencing the problem.

What model did you test and what did you see?

[aesthetics1]

Dalva,

I have Bizhub C552, C652, C452s in the office here sitting right next to each other. They send service calls in PDF form out to our technicians daily. I have just sent an e-mail from each of them. They are all configured properly for daylight savings. My results are as expected, same times throughout.

Have you attempted any of the suggested fixes? I think you are making this a little harder than it is.

Anyone else having a similar issue I believe would have commented already - people are pretty quick around here.

[dalva]

Aesthetics1

I think you misread my original posting. The headers do NOT change when I toggle the DST setting. This gives more credibility to the conclusion the DST setting is not being utilized by the Konica.

[dalva]

The following shows I have done everything suggested plus more and the facts continue to point to the Konic not recognizing the DST setting. Any more suggestions?

From within Admin mode:
Cleared and set date and time using NTP setting
Set time zone to -8 (California location)

With DST turned ON:
Scanned email received time is correct
Scanned email sent time is 1 hour later.

With DST turned OFF:
Scanned email sent and received times are correct.
Time on Konica panel is behind 1 hour.
Konica log times are behind 1 hour.
Time on Fax sent from Konica is behind 1 hour.
If time is manually set correctly then login authentication using our domain server fails.

Our vendor Konica technician came by and:
Updated to the latest firmware (see listing below)
Set the internal tech mode time correctly
Problem was still there.

Using Telnet on port 25 I connected from my PC to our email server and sent an email.
The times sent and received were correct.
With the Konica out of the loop, this appears to confirm our email server is not the source of the problem.
The problem shows up when the Konica is in the loop.

If we turn off DST, change time zone from -8 to -7 and reset the time to be correct then it appears to work. Not acceptable because it means we would have to reset 12 copiers twice a year.

Below is a header from a Xerox copier we have which works as expected.
Note these two lines taken from the header.
====>Fri, 30 Jul 201010:15:51 -0700
This line is shows the received time which is correct and translated to DST time zone (-0700)

====> X-OriginalArrivalTime: 30 Jul 2010 17:15:51.0247 (UTC) FILETIME=[DC352DF0:01CB300A]
This line shows the sent time which is also correct and translated to DST time zone (17:15:51 UTC = -7 DST in California).

*********************************** BEGIN (Xerox copier example which works as expected)
Microsoft Mail Internet Headers Version 2.0
Received: from hsxr35dr.company.com ([10.95.140.50]) by shraexch3.company.loc with Microsoft SMTPSVC(6.0.3790.3959);
====>Fri, 30 Jul 201010:15:51 -0700
MIME-Version: 1.0
Date: Fri, 30 Jul 201017:18:23 GMT
To: "John Doe "<name@company.com>
From: name@company.com
Cc:
Reply-To: name@company.com
X-Mailer: Xerox Mailer /4.03
Subject: Scan from a Xerox WorkCentre Pro
Message-ID: <v80liO4gwndio54PPfdsBJjWS.1280510303.2@hsxr35dr.c ompany.com>
x-xerox-mail-id: v80liO4gwndio54PPfdsBJjWS
Content-Type: multipart/mixed; boundary="50.140.95.10Xerox3489499103"
Return-Path: name@company.com
====> X-OriginalArrivalTime: 30 Jul 2010 17:15:51.0247 (UTC) FILETIME=[DC352DF0:01CB300A]

--50.140.95.10Xerox3489499103
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 7bit

--50.140.95.10Xerox3489499103
Content-Type: application/pdf
Content-Transfer-Encoding: BASE64
Content-Disposition: attachment; filename="Scan001.PDF"

--50.140.95.10Xerox3489499103--
*********************************** END


Here is our firmware listing showing what the tech loaded recently in attempts to correct the problem. Is there a newer version?

ROM Version
MFP Controller BOOT Program A0P00Y0-1E00-G00-02(00)
MFP Controller SubSet A0P00Y0-1F00-G00-10(00)
MFP Controller A0P00Y0-0100-G00-90(00)
Operation Panel Message Data A0P00Y0-8100-G00-87-00
Fax Board Controller1 15LA-0040-G02-12-000(00)
Fax Board Controller2
Scanner A0P00Y0-0023-G00-81
Printer A0P00Y0-0050-G00-12
ADF A0HT0Y0-0024-G00-03
Finisher A0HR0Y0-0071-G01-01
Panel CPU A0P00Y0-8900-G01-01
DSC1
Loadable Device Driver
SD
Voice Data
Movie Data A0P00Y0-A000-G00-03
Dictionary Data A0ED0Y0-B000-G00-0000
OCR Library
MFP Controller System A0P00Y0-1000-G00-90(00)
MFP Controller Print Controller A0P00Y0-3000-G00-61
MFP Controller Print Controller Font A0P00Y0-3F00-G00-19
MFP Controller Print Controller Demo Page A0P00Y0-3E00-G00-01
MFP Controller MIO A0P00Y0-5000-G00-10(00)
MFP Controller PSWC A0P00Y0-5100-G00-20(00)
MFP Controller MIB IF A0P00Y0-5200-G00-10
MFP Controller IPP IF A0P00Y0-5300-G00-10
MFP Controller Outside Controller IF
MFP Controller TCP/Socket A0P00Y0-6300-G00-20(00)
MFP Controller OPEN API A0P00Y0-7000-G00-12(00)
MFP Controller Operation Panel A0P00Y0-8000-G00-90(00)
MFP Controller CSRC Control Body A0P00Y0-8300-G00-02(00)
MFP Controller PIC A0P00Y0-8200-G00-55

[aesthetics1]

I may have misread it - in the headers you posted the times differences are 0 hours and 1 hour between the two different headers.

Either way, have you tried clearing and re-setting the time/date/DST settings?

Do you have another machine that is working properly?

EDIT: Posted this before your last post came up. reviewing it now. Thanks for all the info, I'll see if I can help you out.

[aesthetics1]

That looks to be version 90 firmware which is 4 months old. There is a new firmware that addresses nearly 170 bugs and fixes that was released in mid-june, Version B4. You might call your tech and ask them to update their firmware on-hand to the latest version...

I read through the release notes and I do not see a specific time or DST issue mentioned in the update, however, sometimes they release "Special Firmware" which is only advised if you are having a certain problem that it addresses.

Here is one that I have found:

Special Firmware Version GJ4-59 -
...
27) Machine is set up following instructions manual, date and time settings become wrong
...

It is very vague but it is worth a shot.


Here are some knowledge base articles that are not specific to your model but are worth a try:

Description:
The date stamp on scanned E-mail is incorrect and does not change if the time is changed.
Solution:
CAUSE: The machine firmware has been corrupted.

SOLUTION: Re-flash the machine firmware.

Description:
The time is 'off' when scanning to E-mail with the standard controller

CAUSE: The time zone is incorrectly set on the copier.

SOLUTION: In the Admin mode, select Admin Set and select screen 3 of 4. Select the Date and Time Setting button and change the Time Zone to the correct setting.


Obviously you have attempted the second already!

Still searching for you.

Do you happen to have another working machine? Or are all of the konicas exhibiting this behavior?

[dalva]

Just tested 9 of our Konicas and they all have the same incorrect results. 1 C360, 2 C552 and 6 C452. Our tech just showed up for a different call. I'll ask to have the latest firmware installed.

What firmware do you have on your machines that do not show this problem?

[aesthetics1]

These aren't customer machines, as I said they are all demos and machines that we use ourselves, so they are sadly neglected! They are all running the various base firmware that they were shipped out with.

We have near 120 of a mix of C220/C280/C360 series, C452/C552/C652 series machines in a single location not exhibiting this behavior.. I was curious and tested several of them. They were all updated to the latest firmware in April when they went out to the customer locations.

The fact that it is happening on EVERY machine is very suggestive of a problem elsewhere don't you think? It would be very difficult to pinpoint it to anything at this point but it sounds suspicious.

Have you attempted to use a different e-mail server to see if the problem persists? Take a few minutes and set up a G-mail account for it. Are you familiar with setting the machine up to scan this way? I can certainly walk you through it if not. I can set this up from the panel in less than a minute or so, it's fairly simple!

If we can narrow it down to happening on every server, happening when you send it to any address, etc, we can isolate the problem more quickly. Let's get this solved!

[dalva]

Using an outside email server is not an easy task to setup since we are behind a firewall.

We just had the firmware changed to version B4 and problem is still there.

The fact the Xerox we tested today and found to work would imply the emai server is not the problem. If you compare the headers from an email sent by the Xerox with a header sent by the Konica the difference is in black and white.

It is possible the header is incorrect due to a setting we set. The same settings were used on all the Konicas which would account for all to show the problem. But how difficult is it to make the settings. Configure time server to use, turn on DST, set time zone to -8 and set date / time from time server. That's it.

We are also using network authentication.

Next week, we'll take it up with our local vendor.

[Stirton.M]

I agree with aestehetics1. If it were only one machine out of a bunch, I would say the problem is with that one machine.

Since it is happening with all of them, the laws of averages would dictate the problem is elsewhere, more likely the mail server is out, or something associated with the relay to that server.

You could set up an internal exchange server on one of your windows boxes. Use a demo program for the short term test.

[dalva]

What does it mean when the Xerox works but the Konica does not and they both use the same email server?

If there was a software bug, wouldn't that show up on all our Konicas?

What does it mean when I telnet to our email server and send a message that has the correct times?

Our email boxes reside on our current exchange server. No matter how many other servers we setup the mail must travel through the current excange server in order to reach our mailboxes. Would that still be a good test?