Scanning on Bizhub 163 leaves machine hanging.

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  • johanve
    • Sep 2024
    #1

    [Misc] Scanning on Bizhub 163 leaves machine hanging.

    When I scan to ftp on the Bizhub 163, the scanned file goes through to the folder but the machine itself still displays SCAN: Sending. It wont scan or print anything until it is switched off/on.

    Please help.
    Tags: 163, bizhub, displays, dns, file, firmware, folder, ftp, gateway, help, info, laptop, network, off, print, sca, scan, scanned, scanning, sending, switched, work
    • Kmdurrin
      Copy/Print/Network Tech
      100+ Posts
      • Dec 2008
      • 132
      #2
      Have you checked your firmware levels?
      Parts: Its what your copier craves!

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        • RRodgers
          Service Manager
          1,000+ Posts
          • Jun 2009
          • 1952
          #3
          Yeah, be sure the firmware is up too par and be sure that all your network info is put in properly. ie DNS Gateway and all that jazz.
          Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

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            • Karelkat
              Technician
              • Jul 2010
              • 18
              #4
              Originally posted by johanve
              When I scan to ftp on the Bizhub 163, the scanned file goes through to the folder but the machine itself still displays SCAN: Sending. It wont scan or print anything until it is switched off/on.

              Please help.
              Hi if the FW does not help. unplug the df try scanning of the glass. I have had the Df causing simulear problems. Think it was the cable from df to machine.

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                • johanve
                  #5
                  All firmware is up to date Machine, IC and fax. took a friends laptop with Windows 7 on and it suddenly started working. So I think that the problem could be with my laptop but it has have the same fault as my customers laptop. Any ideas???????????????

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