Scanning issue on Bizhub C252

[vedder]

Hi guys

I am having a slight issue on a c252 when scanning, machine is set up printing fine and it does scan, but I can`t get it to scan multi page PDF (1 PDF with multi pages in it) there is no box to click on the right hand side of the screen for multi or single PDF, is this correct, because I know there is on the c350.

Any help would be appreciated, or if anyone has a c252 that scans, could you look and tell me if you have a option to click for multi page/single page scanning.

Thanks in advance.

vedder

[oectech]

Hey just checked the machine in my office and the box is there. Choose scan settings-file type-pdf and the box is on the right side just like a c350. Maybe its a firmware issue or a security setting?
Don't know if this helps but I tried.
oec tech

[Doughboy]

I assume you are scanning to E-Mail. If so you need to go back into the admin settings and turn off Binary Division.

[RRodgers]

I assume you are scanning to E-Mail. If so you need to go back into the admin settings and turn off Binary Division.

What he said. (+1)

[TheOwl]

Also please make sure that the HDD is installed and set with in Service mode.

Without the HDD, these machines have no work space to be able to store all the information scanned to then stitch into one file. Some times you will find that the HDD can be turned off by doing a firmware upgrade.

[vedder]

Thanks for the speedy replies guys, its much appreciated, it`s not scanning to email its scanning to SMB so im thinking its the HDD issue, although im not sure why this would be as I havn`t turned it off, done a firmware update etc on the machine.

Is there anything is need to be wary about when I go in and have a look? do I reformat? just put HDD to install? I have the manual but doesn`t seem to tell me too much.

Cheers for the help, always nice to go into customers with as much prior knowledge as possible.

[TheOwl]

If I am right and it is just the HDD is turned off, then all that needs to be done is just set it to 'Installed'.

[aesthetics1]

If you have done a firmware update recently, you will also want to do a "HDD Version Up" also. If you have set the hard drive to be installed, are sure that it's properly formatted, version updated, and you are still having problems, try a "data clear" from the service menu. I have had this button disappear before and had to do a data clear to get it back (Also the "Off Hook" button for faxing...)

[vedder]

Hi, thanks for the help, it was the HDD was not installed, nice and quick fix, although not quite sure why it was uninstalled, but hey ho, its working so its all good.

Cheers.

[RRodgers]

I think flashing the firmware is what might have turned it off. I've heard of this happening.

[aesthetics1]

Ditto about the firmware. Some machines require you to re-set the hard drive and do a "HDD Version Up..." Happy to hear you figured it out!

[Pinoy_Tech]

I'm a little confused with HDD issue here. We have many Ineo machines in field without HDD and I configured mostly on SMB setup but can be able to scan into multipage in a single file pdf provided that you will not maximize the used of memory. As what I know, during SMB scan, internal hdd is not involved unless you choose the scan to Box mode (if added). SMB scan is directly communicated to your work pc and use some space on scanner memory. I just think some other issue is causing the problem. Maybe the network interface setup need to reconfigure, I believed there is an option there for scanning just like many model does.

Again, I'm confused.....

[aesthetics1]

The konica machines work slightly different.

[TheOwl]

Although the Konica Minoltas and the Ineos are essentially the same, the firmware on the machines depicts exactly how they run and make use of certain functions.

From memory, the Australian C252s came standard with an HDD from Konica Minolta (as did other machines) but you had to fit it to the device. The Ineos may not have come standard with an HDD, so the firmware could have been different to allow for this. I guess Konica Minolta future proofed the machines for the that you mentioned being that the file cannot fill the Scan memoery.

As for the firmware, there were a couple of versions that caused the HDD to turn it self off from within Service Mode. Can't remember exactly which versions, but I have a feeling it going from Phase 2 to Phase 3 or something similar.

[Pinoy_Tech]

I am much more confused because of saying that there are slightly differences between the two brand. In reality, they are only one. I see no difference between the two as we are the authorized distributors of both brand but due to political issue regarding who will be one to distribute the original Konica & who will be the one to distribute Minolta (as we knew that Minolta was bankkrupt & bought by Konica), this Develop machines born in the market to resolved the issue of distributor's rights. Now we are distributing the Develop machines (Ineo) instead of KM as we are the original Konica distributor before. We are using the same manuals supplied by Original KonicaMinolta as well as all technical bulletin, information and any firmware upgrading. We do have the link also to Outward Training Course by KM but non of the information there says that the procedures from Bizhub's should not be applicable to Ineo's models & so on. See attached firmware sample from Bizhub350 model applying to Ineo350...

Firmware Upgrading Ineo-350.jpg

I guess, only destination area have some differences particularly to metric or inches version. We supplied European version anyway... I will search more deeply regarding difference issue, if I found any, I may tell it later...

Thanks anyway...