C500 sc30-10

[Stirton.M]

Head office of KM Canada is in Mississauga...they should be able to help you directly with this. I do not understand what you mean that they cannot help you.

As for checking ICPs...the image you have, though pretty good, I cannot tell for sure...I clipped it and circled what I think are the ICPs in red...its been a while since I looked...there may be more, but I cannot see them in the image.

SnipImage.JPG

Either way, they look very much like the ones I circled...simply putting a meter across them to check for continuity (if you have a meter that has a "tone" setting, this will suffice)....if the ICP is open, the meter will not show any value and/or no tone.

Repair of this board, send it to KM for repair or replacement.

[jzheld]

Head office of KM Canada is in Mississauga...they should be able to help you directly with this. I do not understand what you mean that they cannot help you.

As for checking ICPs...the image you have, though pretty good, I cannot tell for sure...I clipped it and circled what I think are the ICPs in red...its been a while since I looked...there may be more, but I cannot see them in the image.

[ATTACH=CONFIG]6762[/ATTACH]

Either way, they look very much like the ones I circled...simply putting a meter across them to check for continuity (if you have a meter that has a "tone" setting, this will suffice)....if the ICP is open, the meter will not show any value and/or no tone.

Repair of this board, send it to KM for repair or replacement.

ok I checked everything again, ICPs are good, no pinched wires, changed sensors, what else can it be.
konica told me that the problem with sensor that I changes already

[Stirton.M]

I would suggest you get a KM service tech to look at the machine. There is something you might be missing, though what it is I cannot be sure. The TSB regarding this service code only references the sensor or the board. Usually it is the board that has failed, rarely the sensor.

[jzheld]

I would suggest you get a KM service tech to look at the machine. There is something you might be missing, though what it is I cannot be sure. The TSB regarding this service code only references the sensor or the board. Usually it is the board that has failed, rarely the sensor.

I finally found the icp that doesn't work, before I change it want to ask, is there an order to put everything back and not to blow another one, Thank you.

[Stirton.M]

Check to ensure there are no shorted wires related to that sensor circuit and that the sensor is of course, ok. Aside from this, blind faith and a pair of crossed fingers when you cycle the power.

[jzheld]

Thanks for your help, don't have 30-10 anymore, but now I'm getting 39-01, as I understood that is fixing sensor, do you know where is it, don't really want to take entire machine a part.

[Stirton.M]

It is fixing sensor related, that is, the temperature sensors are involved, however....The extremely helpful (NOT) service manual for this machine has the following entry on this error code...

"Fixing section has not been set"

That said, the TSB entry on this code relates the following...

Description
SC39-01 or F-3901 at power up.
Solution
PROBABLE CAUSES:
1. A damaged fuser connector on either the fuser or main body.
Inspect the two fuser connectors on the fuser and the two connectors for the fuser on the main body. Ensure that they are aligned and not damaged.
2. AC Drive Board has failed.
Replace the ACDB (p/n 65AA-9520).

The location of the ACDB is, looking from the back side of the machine, lower right hand corner, near where the AC power cord goes into the machine.

It could simply be a poor connection is being made, most likely at the rear side of the fuser connection. But be sure to check all the physical connectors to ensure they are properly seated. This could possibly involve the connections on the CDB itself that you replaced.

[jzheld]

Thanks a lot will check