Lost password of service mode og DI 3510

[xmasvn]

Hi all, i have one DI 3510 but i lost the password come in service mode, any one know how to reset as well go through this to service mode, i have try to search all forum and follow all the guide of members but i can't go to service mode

1 go stop 00 stop 0 C , and enter 00000000 -88888888-..... but can't go in service mode

any one help me thanks alot

[xmasvn]

any one know how to do it , help me please ..!

[nmfaxman]

It is stop 00 stop 0 1.
Try password of 12345678.

I would have to look up the full reset, but that is last resort fix.

[racosta]

Yes it is "Stop 00 Stop O 1" and then all zeros. That should get you into tech rep mode.

[xmasvn]

thanks all of my man but

i have been try all that ways but this can't accept to this rep mode so that why i come here to ask this, because i had search in this forum and follow all the ways they guide but i can't do it

any one have idea about this

thanks,

[xmasvn]

any one have idea how to reset that one, i thing that should be have solution for this some time the guy they set this pass have accident or some thing like this lost the pass of this machine, so this gone follow this guys...??? and through away this one

[907tec]

I can't remember for sure, but I believe I had this problem before. It was either on the 2510-series, or on the biz250/350 series. Anyways...NVRAM. One of my customer's machines would not accept the service password, no matter what we tried. After talking to some guru's, I learned that there is a known problem involving corrupted NVRAM scrambling the service code.

Only known fix: replace NVRAM. I was lucky enough to have a spare/compatible NVRAM from a parts-machine. Installing the new NVRAM fixed the problem immediately. I know it's not an ideal fix, but if you have a few more of these machines you could try swapping NVRAMs to diagnose.

[minimerlin]

any one have idea how to reset that one, i thing that should be have solution for this some time the guy they set this pass have accident or some thing like this lost the pass of this machine, so this gone follow this guys...??? and through away this one

If you do not have the engineers pass code it will be impossible to get into the service mode. On training course we were warned that if a code had been changed and then forgotten/lost ...a new control pwb would be needed!

[brent]

you mentioned that you would hit s 00 s 0 1. dumb question but are you hitting utility meter count. then s00s01? I am pretty sure those have to be hit first... let us know

brent

[racosta]

Yes Brent is correct First step is press Utility then meter count then stop 00 top 0 1 then when the window opens enter all zeros then you should be in service mode.

[brent]

this could be an easy problem. just enter the service codes we talked about. it still may not work. but ther is no way to enter the service mode without entering it properly....

[xmasvn]

Yes Brent is correct First step is press Utility then meter count then stop 00 top 0 1 then when the window opens enter all zeros then you should be in service mode.

yes ofcouse i following that way , but i on the pass admin i have been in put all 8s 0 and then 12345678 and then 8s 8 ... but i can't go in the service mode because, i think that function not good for customer as well tech for example if the tech want to off this company so they set pass all machine they have been service and then he gone so company how to continue service this machine, and customer will lose some money to take over this problem, that right

[racosta]

Yes Brent is correct First step is press Utility then meter count then stop 00 top 0 1 then when the window opens enter all zeros then on the top right hand corner of the screen not he control panel press enter or end then you should be in service mode.

Sorry I missed a step there for you. Try this........

[xmasvn]

i try everything i can but can't get into service mode

[907tec]

Did you try swapping the NVRAM? I'm telling you, if none of these other methods works, it is likely NVRAM failure. Swap NVRAM from another machine to test.