Bizhub 350 scan to issues

[oxxi]

Re: Bizhub 350 scan to issues

Well I guess I'm gonna have to ask Microsoft now. Yesterday I tested one of the computers to see if the scan to SMB still works, and it doesn't anymore. I think it just works for a few days and then it just stops working for some reason. I think something is up with Windows 7 not allowing SMB to come through. Wish me luck.

[Avskrap]

Re: Bizhub 350 scan to issues

Are you 100% sure that you've set up the SMB share the correct way? In Win7 you have to share the folder + set privileges for "Everyone" to read/write (alt. Co-owner status). Even though you can locate the share and you can see the content, you can't write to it if you don't set the correct privileges.

[trektech]

Re: Bizhub 350 scan to issues

Hey,
You need to make it clear with the owner that the IT guy needs to step up as it seems strange to me that neither smb or scan to email are not working.Its usually one or the other.
I think your IT person is the main reason for your problems.Seriously, you've proven the scanner is working and was working in the previous location. If the IT guy is so particular about everything then he should bear the responsability of putting the new settings in.Who knows what he has going on in the network.Its seems he's blaming the scanner coz he hasn't a clue himself and doesn't want to be shown up!!

Best of luck,I feel your pain.

That is about where I left it back then. I proved the Bizhub works and that the issue was with the network to the owners and left it up to the IT guy who is an independent outside provider. I tried to work with him but walked away after establishing MFP function and still getting grief from him. I believe the owners understood the situation.
At any rate, I have seen the situation resolved there and am really glad to see continued conversation on this here with all the great information being passed on.
Thanks!

[peter42]

Re: Bizhub 350 scan to issues

Some times before i wrote a standard procedure for scan to SMB
for our technicians:

any entrys are made in lowercase.

On the target client:
Open User-Manager
Add a new local User, name:"scan", password:"scan"
Password has to be fix and no expiration.

Create a new folder on harddisk, not on desktop, name it "scan".
Open properties of that folder,
open share, add the user"scan" from the member list.
Give that user read and write allowed for that folder.



now to the bizhub:
log into PSWC
as administrator: open network settings and add your dns-server adress. most like 192.168.1.1

logout as admin and login as normal user:
open the scan tab, select new target with SMB.

Enter the fieldname that you will show at machines display eg. "mikes-pc"
Enter the ipadress of the upper prepared client.
enter the sharename of that folder, only "scan" no drivenames or shlashes are allowed at here.

enter user "scan"
enter password "scan"

Use save and ok.

This works in 95% immediately, the rest (5% ) is searching for firewall and antispyware settings.

Only after this is done and working,
you can start to use other usernames, secure passwords and different sharefoldernames.

greetings peter

[oxxi]

Re: Bizhub 350 scan to issues

Are you 100% sure that you've set up the SMB share the correct way? In Win7 you have to share the folder + set privileges for "Everyone" to read/write (alt. Co-owner status). Even though you can locate the share and you can see the content, you can't write to it if you don't set the correct privileges.

Yes, I'm 100% sure I set it up correctly and I do have the privileges on the shared folder set to "Everyone". The scan to SMB still fails no matter what. Right now there is only 1 computer that works for some reason, but like all the other computers, it will most likely stop working at some point.

[peter42]

Re: Bizhub 350 scan to issues

Some times before i wrote a standard procedure for scan to SMB
for our technicians:

any entrys are made all in lowercase.

On the target client:
Open User-Manager
Add a new local User, name:"scan", password:"scan"
Password has to be fix and no expiration.

Create a new folder on harddisk, not on desktop, name it "scan".
Open properties of that folder,
open share, add the user "scan" from the member list.
Sharename of that folder is also "scan".
Give that user read and write allowed for that folder.
Start "cmd" and enter "ipconfig"
write down the showed ip-adress.


now to the bizhub:
log into PSWC

(If a domaincontroller or a Router is present:
as administrator: open network settings and add your dns-server adress. most like 192.168.1.1
Logout the administrator mode and )
login as normal user:

open the scan tab, select new target with SMB.

Enter the fieldname you like to display on mashines scan-screen eg. "mikes-pc"
Enter the ip-adress of the upper prepared client.
enter the sharename of that folder, only "scan" no drivenames or shlashes are allowed here.

enter user "scan"
enter password "scan"

Use save and ok.

This works in 95% immediately, the rest (5% ) is searching for firewall and antispyware settings.

Only after this is done and working,
you can start to use other usernames, secure passwords and different folders

greetings peter

[oxxi]

Re: Bizhub 350 scan to issues

Some times before i wrote a standard procedure for scan to SMB
for our technicians:

any entrys are made all in lowercase.

On the target client:
Open User-Manager
Add a new local User, name:"scan", password:"scan"
Password has to be fix and no expiration.

Create a new folder on harddisk, not on desktop, name it "scan".
Open properties of that folder,
open share, add the user "scan" from the member list.
Sharename of that folder is also "scan".
Give that user read and write allowed for that folder.
Start "cmd" and enter "ipconfig"
write down the showed ip-adress.


now to the bizhub:
log into PSWC

(If a domaincontroller or a Router is present:
as administrator: open network settings and add your dns-server adress. most like 192.168.1.1
Logout the administrator mode and )
login as normal user:

open the scan tab, select new target with SMB.

Enter the fieldname you like to display on mashines scan-screen eg. "mikes-pc"
Enter the ip-adress of the upper prepared client.
enter the sharename of that folder, only "scan" no drivenames or shlashes are allowed here.

enter user "scan"
enter password "scan"

Use save and ok.

This works in 95% immediately, the rest (5% ) is searching for firewall and antispyware settings.

Only after this is done and working,
you can start to use other usernames, secure passwords and different folders

greetings peter

Yeah, I pretty much have it setup exactly like your post, but it still fails. The good news though is that I found another solution. I downloaded Konica's FTP Utility and set it up on each computer to scan to FTP. It works beautifully! Here is a link for anyone that might need it. KONICA MINOLTA | HONG KONG

[Saghir377]

Re: Bizhub 350 scan to issues

Dear if you make scan folder on desktop it can make problems try to creat scan folder in C not on desktop. I sagest use FTP instead of smb.